Project Coordinator - Customer Service

Burkett Restaurant Equipment•Perrysburg, OH

5d•Hybrid

About The Position

Burkett is seeking a highly organized and detail-oriented Project Coordinator to join their team. This role is crucial in ensuring the successful delivery of customer projects from order entry to final close-out. The Project Coordinator will manage schedules, shipments, installations, documentation, and project requirements, collaborating with various internal departments including Sales, Purchasing, Operations, Logistics, Accounting, and Project Managers. The ideal candidate will be proactive in anticipating needs, solving problems, communicating effectively, and maintaining project details to ensure timely and budget-conscious completion with an excellent customer experience. This position is ideal for someone who thrives in a fast-paced, collaborative environment and takes pride in streamlining complex processes.

Requirements

B2B customer service experience
Delivery & install and/or distribution industry experience
Strong verbal and written communication skills; interact effectively and professionally with customers and internal teams.
Ability to manage multiple priorities, competing demands, and demanding time frames in a fast-paced environment with frequent change, maintaining composure under pressure.
Detail-oriented and highly organized, with strong analytical, problem-solving, and decision-making skills.
Self-motivated with the confidence to take the lead on planning and proactively managing project responsibilities.
Embodies a team-oriented attitude capable of building trusted working relationships with key colleagues.
Excellent computer skills; proficient in Microsoft applications
Associate's degree or minimum of 5 years of business-to-business customer interaction experience required.

Nice To Haves

Experience in the foodservice industry is a plus.
Experience with NetSuite or similar ERP/order management systems preferred.
Project, delivery, or installation scheduling experience preferred.
Ability to read blueprints and understand layouts/designs a plus.
ServSafe Level 2 and CFSP certifications a plus.

Responsibilities

Generate system Projects through Auto Quotes conversions or imports.
Process Return Authorizations and Vendor Return Authorizations, conduct Project PO maintenance and manage project changes.
Ensure financials in NetSuite match the contract and change order.
Coordinate projects to ensure install requirements, budget, and on-time delivery are achieved, communicating requirements and coordinating installation with all parties.
Work directly with Purchasing, Sales, Operations, Logistics, and Accounting to coordinate timely delivery and manage discrepancies and changes through resolution.
Measure performance against the project dashboard for quality, on-time delivery, and budget.
Facilitate project meetings and schedule reviews, communicating lessons learned, gaps, and wins; take on other duties as assigned to support team performance and client satisfaction.
Obtain owner's manuals from manufacturers and prepare Owner's Manual and Warranty Binders and other close-out documentation required per job.
Coordinate and submit required project documentation to the customer and Ops team, including the Contractor Punch List where applicable.
Schedule Equipment Certified Start-Up Inspections where applicable.
Maintain a thorough understanding of customer contracts and work closely with fellow Coordinators to ensure support across all accounts.
Partner with Sales, Project Managers and/or Account Managers, and Customer Service to ensure account rete