Project & Service Coordinator

KI • Green Bay, WI

10d • Onsite

About The Position

At KI, we believe knowing our customers helps us serve them better. We listen. We observe. We understand that each customer has unique needs. So, we pride ourselves on helping our customers make smart furniture decisions by offering expert advice, design options and personalized solutions. Since 1941, we’ve positioned KI as the furniture company that best understands the furniture industry and is committed to providing customers with the smart solutions. By targeting specific markets with solutions for business furniture, university furniture, educational furniture, healthcare furniture and government furniture, we can quickly respond to our customers’ unique needs – including the choice to procure furniture according to what fits their ordering and fulfillment process. That’s why we say we offer far more than furniture. We’re Furnishing Knowledge.

KI has an opening for a Project & Service Coordinator in our Pallas Sales Operations department at our corporate headquarters in Green Bay, WI. Pallas is KI’s textile division that offers a range of upholsteries, vertical/panel fabrics, privacy curtains and more!

Requirements

• Degree in Business or a related field or the equivalent work experience.
• Minimum of 2 years customer service, sales or project management experience.
• Strong communication and organizations skills.

Responsibilities

• Provide exceptional sales, product and/or order support to the Pallas sales teams, customers, dealers and other business partners.
• Responsible for all inbound pre-sales and/or post-sales activities generated by their assigned group.
• Pre-sales activities include providing quotes and pricing, updating our CRM tool (Salesforce.com), and quoting installation.
• Post-sales activities will include coordinator installations, transportation and delivery dates with internal departments as well as timely resolution of quality issues.

Benefits

• Participation in our Employee Stock Ownership Plan (ESOP)
• Competitive Health, Dental, & Vision Insurance
• A 401(k) Plan with Company Match
• Paid Vacation, Sick Days, & Holidays
• Wellness Resources
• Onsite Cafe
• Employee Product Discounts
• Educational Reimbursement Program
• Full Benefits Package: Includes life insurance, short-term disability, long-term disability, and an Employee Assistance Program (EAP).

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree