Project Coordinator

MARK VII EQUIPMENT INC•Arvada, CO

9d•$58,500 - $75,000•Onsite

About The Position

This role is essential for managing the entire sales order lifecycle, from accurate data entry in SAP and processing timely invoices, to ensuring compliance with internal approval workflows. A key focus is tracking order status and machine/parts readiness, requiring close coordination with production, installation, and finance teams to successfully align timelines and delivery schedules. The Project Coordinator will serve as the primary operational contact for key accounts, ensuring proactive communication, alignment of expectations, and consistent updates across parts sales and RMA order types. They will collaborate with key account managers, engineering, sales, production, logistics, installation, and finance teams to align project scope, timelines, and customer requirements. The role involves tracking and managing production schedules, delivery timelines, site readiness, installation coordination, and parts fulfillment. Partnering with Key Account Managers to ensure readiness across all phases and proactively resolving risks or delays is crucial. Ensuring accurate and complete documentation throughout the order lifecycle, including order intake documents, site surveys, delivery/acceptance records, and invoicing is also a key responsibility. The role also involves identifying, standardizing, and implementing improvements in processes and procedures to enhance efficiency and consistency across project and order management. Additionally, the Project Coordinator will provide supplemental support to day-to-day parts order customer service activities when key account responsibilities are fully managed and approach objectives with an entrepreneurial spirit, striving for continuous improvement while accepting and providing constructive feedback.

Requirements

Bachelor’s degree or equivalent work experience.
Proven experience in sales support, order management, Data entry, and/or logistics.
Familiarity with order processing workflows and customer service operations.
Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) is required.
High School Degree or equivalent
3-6 years direct customer Service experience
Excellent communication skills (written and verbal) is a must
Ability to read and comprehend documents and simple instructions
Skilled at identifying opportunities, articulating benefits and securing meetings
Proficient in MS Office products (Excel, Word, MS Outlook, MS PowerPoint)
All Mark VII Equipment employees and stakeholders must have uncompromising integrity and ethical standards.
Accountability and Reliability. Our employees must work reliably under pressure to keep on task and meet deadlines.
Passionate, Energetic, and Enthusiastic. Our employees possess a high energy level, focusing on execution with measurable results. We exhibit a “can-do attitude” to maintain enthusiasm and provide encouragement by our demeanor.
Strong Work Ethic. Our employees are fully committed and willing to do whatever it takes to drive the team and company brand into the future. Work/life balance is encouraged at Mark VII Equipment with the expectation that team members give 110% effort on the job.
Mark VII Equipment is a fast-paced environment and it is critical that our employees are driven to succeed.
Customer Focused. Our employees keep the customer as their main focus while executing the daily responsibilities of their job.
Supportive. Our employees possess emotional intelligence and common sense to support team members and appreciate the value of our culture, company, and brand.
Maintain a professional appearance and grooming standards as outlined.
Must be able to actively listen and comprehend verbal conversations for extended periods of time.
Strong organization skills, work ethic and positive attitude.
Ability to think strategically, skilled at identifying opportunities, articulating benefits and securing meetings.
Advanced troubleshooting and multi-tasking skills.
Extreme attention to detail and accuracy.
Must adhere to all safety rules, policies and regulations in relationship to OSHA and Mark VII Equipment standards.

Nice To Haves

SAP preferred but not required
Salesforce experience preferred but not required
1-3 years project management experience desired
B2B capital equipment sales experience is a plus
Prior help desk knowledge/experience preferred
Solid understanding of management practices and techniques
SAP preferred but not required
Salesforce experience preferred

Responsibilities

Enter and maintain sales orders in SAP
Create and manage data/orders in SAP
Manage dates (Production, shipping, arrival, and billing) and order changes
Management and distribution of Order confirmations and invoices
Provide updates on projects and timelines
Manage and track open orders and issues
Warranty processing
Interact with customers via telephone or email to provide support and information on products and services
Manage the full lifecycle of all key account orders (including projects, machine orders, and parts orders) with accuracy and timeliness from order entry through invoicing and delivery.
Enter and maintain sales orders in SAP, including data creation, order changes, and management of critical dates (production, shipping, arrival, and billing).
Serve as the primary operational contact for key accounts, ensuring proactive communication, alignment of expectations, and consistent updates across parts sales and RMA order types.
Collaborate with key account managers, engineering, sales, production, logistics, installation, and finance teams to align project scope, timelines, and customer requirements.
Track and manage production schedules, delivery timelines, site readiness, installation coordination, and parts fulfillment.
Partner with Key Account Managers to ensure readiness across all phases and proactively resolve risks or delays.
Ensure accurate and complete documentation throughout the order lifecycle, including order intake documents, site surveys, delivery/acceptance records, and invoicing.
Manage order confirmations, invoices, and ensure compliance with internal approval processes.
Monitor payment milestones and support escalation of outstanding payments.
Identify, standardize, and implement improvements in processes and procedures to enhance efficiency and consistency across project and order management.
Provide supplemental support to day-to-day parts order customer service activities when key account responsibilities are fully managed.
Approach objectives with an entrepreneurial spirit, striving for continuous improvement while accepting and providing constructive feedback.