Project Coordinator/Sales Support (Pharma Solid)

SYNTEGON•Raleigh, NC

5d•Onsite

About The Position

The Project Coordinator/Sales Support will function as a key member of the Pharma Solid (PHS) group by coordinating PHS import projects, supporting our customers, and collaborating on the stock machine strategy. Syntegon Technology Services location in Raleigh, North Carolina is the headquarters of the North American Service Hub of Syntegon, which concentrates on the customer's unique requirements.

Requirements

High School Diploma or GED
2+ years' experience with customer service
Ability to travel domestically and internationally from time to time

Nice To Haves

Bachelor's degree in business, marketing, or engineering
Strong interpersonal as well as strong communication skills
Organizational skills and attention to detail
Project coordination experience
Solid computer skills including Microsoft Suite and ERP's such as SAP

Responsibilities

Responsible for overall project coordination of customer projects in the Americas Region from PO, FAT, SAT and warranty period.
Support sales, process customer inquiries and RFQ’s in an efficient responsive manner.
Proactively manage and continuously improve internal and cross-functional processes
Provide enhanced customer service by determining and assisting customer needs while providing answers in a timely manner in order to reduce customer down time
Coordinate assembly, testing, and shipment of equipment internally and with customers
Assist in maintaining accurate databases and inventories
Support sales and marketing team with coordinating PHS machines for tradeshows and events