Project Coordinator/Sales Support (Pharma Solid)

SYNTEGON • Raleigh, NC

6d

About The Position

The Project Coordinator/Sales Support will function as a key member of the Pharma Solid (PHS) group by coordinating PHS import projects, supporting our customers, and collaborating on the stock machine strategy. This role is responsible for the overall project coordination of customer projects in the Americas Region from PO, FAT, SAT and warranty period. It also involves supporting sales, processing customer inquiries and RFQ’s efficiently, and proactively managing and continuously improving internal and cross-functional processes. The position enhances customer service by determining and assisting customer needs while providing timely answers to reduce customer downtime. Coordination of assembly, testing, and shipment of equipment internally and with customers is also a key function, along with assisting in maintaining accurate databases and inventories. Additionally, the role supports the sales and marketing team with coordinating PHS machines for tradeshows and events.

Requirements

• High School Diploma or GED
• 2+ years' experience with customer service
• Ability to travel domestically and internationally from time to time

Nice To Haves

• Bachelor's degree in business, marketing, or engineering
• Strong interpersonal as well as strong communication skills
• Organizational skills and attention to detail
• Project coordination experience
• Solid computer skills including Microsoft Suite and ERP's such as SAP

Responsibilities

• Responsible for overall project coordination of customer projects in the Americas Region from PO, FAT, SAT and warranty period.
• Support sales, process customer inquiries and RFQ’s in an efficient responsive manner.
• Proactively manage and continuously improve internal and cross-functional processes
• Provide enhanced customer service by determining and assisting customer needs while providing answers in a timely manner in order to reduce customer down time
• Coordinate assembly, testing, and shipment of equipment internally and with customers
• Assist in maintaining accurate databases and inventories
• Support sales and marketing team with coordinating PHS machines for tradeshows and events

Benefits

• Health insurance (Medical, Dental, Vision, and Prescription from day one)
• 401(k) with generous Company Match
• Employer Paid Short- and Long-Term Disability Insurance, Life Insurance
• Education Assistance Program
• Paid Time Off
• Employee Assistance Program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 251-500 employees