Project Coordinator - MSP Onboarding

Cyber Advisors • Maple Grove, MN

10d • Hybrid

About The Position

Cyber Advisors continuously onboards, converts, and offboards managed services clients, a process that requires strong coordination beyond just technical execution. The MSP Onboarding Project Coordinator is responsible for this coordination layer, including scheduling, documentation, communication, and follow-through. This role works directly with the onboarding PM to ensure client projects progress smoothly. The coordinator's primary focus is to track all moving parts, assign tasks, and prevent anything from being overlooked, rather than managing delivery. It is ideal for someone who thrives on process, dislikes loose ends, and takes pride in maintaining a well-organized project board.

Requirements

• 1","3 years of experience in a project coordination or project support in an MSP, IT services, or technology environment
• Strong organizational skills and attention to detail, you don't lose track of things
• Clear written communication",

Nice To Haves

• Familiarity with ConnectWise Manage or a comparable PSA/ticketing tool
• Exposure to managed services onboarding, client transitions, or IT project coordination
• Comfort with process documentation",

Responsibilities

• Support the onboarding PM across a portfolio of active MSP onboarding, conversion, and offboarding projects
• Maintain accurate project documentation in ConnectWise "," statuses, notes, work plans, and task assignments
• Monitor project milestones and flag items at risk of missing target dates
• Track open action items and follow up with internal teams to keep tasks moving
• Prepare meeting agendas, capture notes, and distribute recaps and action items within 24 hours
• Send templated client communications on behalf of the PM "," welcome emails, weekly check-in summaries, status updates
• Serve as a secondary point of contact for routine client questions during active onboarding
• Coordinate client-facing scheduling: kickoff meetings, weekly check-ins, and milestone reviews
• Coordinate with onboarding engineers, MS engineers, and procurement to confirm task readiness and dependencies
• Track hardware and licensing procurement status and surface delays to the PM
• Maintain the onboarding checklist and project documentation throughout the project lifecycle
• Support handoff activities at project close "," confirm engineer acknowledgment, update CW, flag finance for billing
• Maintain up-to-date records in ConnectWise and SharePoint across all assigned project s
• Support documentation of onboarding workflows, SOPs, and checklist templates as the PMO evolves
• Identify recurring coordination gaps and bring improvement ideas to the PM

Benefits

• Competitive compensation and performance-based incentives.
• Vacation and PTO.
• Employer-paid Health and Dental Insurance for CA employees.
• 401(k) with employer matching.
• Opportunities for professional development, including certifications and ongoing training.
• Engaging, dynamic work on a wide range of client security challenges.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 11-50 employees