MSP Project Manager

Delaney Computer Services, Inc. • Mahwah, NJ

3h • Onsite

About The Position

Delaney Computer Services, Inc. is seeking an experienced MSP Project Manager to lead client-facing technology projects in a fast-paced managed services environment. This is not a generic corporate project management role, but one that requires understanding how projects operate within an MSP, involving multiple concurrent client initiatives, shared technical resources, shifting timelines, vendor coordination, and essential communication. The successful candidate will bring structure, accountability, and follow-through to a wide variety of projects, collaborating closely with leadership, engineers, technicians, vendors, and clients. The MSP Project Manager will be responsible for organizing, driving, and overseeing the successful delivery of client technology projects from kickoff through completion, serving as the central point of coordination across internal teams and external stakeholders to ensure professional, efficient execution with high customer confidence. This role demands the ability to manage complex details, maintain momentum despite priority shifts, and communicate clearly with both technical and non-technical audiences.

Requirements

• Experience in project management, preferably within an IT or Managed Service Provider (MSP) environment
• Excellent organizational and time management abilities
• Strong communication skills, both written and verbal
• Capable of handling multiple priorities simultaneously
• Comfortable collaborating with both technical teams and non-technical clients
• Ability to work onsite in Mahwah, NJ
• Prior experience in a managed services provider (MSP) or outsourced IT services environment
• Proven success managing multiple simultaneous client-facing IT projects
• Strong understanding of project coordination in a service business where technical resources are shared across ongoing support and project work
• Experience with infrastructure, cloud, Microsoft 365, networking, identity, or office technology projects
• Strong organizational skills with the ability to manage many moving parts at once
• Excellent communication and client-management skills
• Ability to maintain control of schedules, action items, next steps, and follow-up without constant oversight
• Strong sense of accountability, urgency, and professionalism

Nice To Haves

• 3+ years of project management experience in an MSP, IT services, or technology consulting environment
• Familiarity with PSA, ticketing, documentation, and project tracking platforms used in MSP operations
• Experience coordinating vendor-driven and field-related projects
• PMP, CAPM, ITIL, or similar credentials are a plus

Responsibilities

• Manage multiple concurrent client technology projects from initiation through completion
• Build and maintain project plans, schedules, milestones, task ownership, and status reporting
• Coordinate internal technical teams, outside vendors, procurement activities, and client-side stakeholders
• Lead project communication, including kickoff meetings, status updates, scheduling discussions, and project closeouts
• Oversee projects such as: Microsoft 365 and Entra ID migrations, infrastructure refreshes and deployments, Access Control and Security Camera Deployments, office relocations and technology rollouts, structured cabling and installation coordination, AV and VoIP Rollouts, Server, network, endpoint, and security-related initiatives
• Identify and manage risks, blockers, dependencies, and scope changes before they disrupt delivery
• Keep clients informed and aligned throughout the life of each project
• Work closely with leadership to prioritize work and allocate resources effectively
• Help improve internal project processes, delivery standards, documentation, and handoff procedures
• Track progress, timelines, deliverables, and overall project health to ensure projects are completed on time and with a strong client experience

Benefits

• 401(k) plan with company match of up to 4%
• Paid time off
• Company profit-sharing
• Company-sponsored dental and vision coverage
• Optional supplemental life, disability, and accident insurance available through payroll deduction
• Pet insurance for one eligible cat or dog
• Access to a dog-friendly office for eligible employees and approved pets

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 1-10 employees