Project Coordinator II

Pella Windows & Doors•Parsippany, NJ

3d•$25 - $29•Onsite

About The Position

Pella is seeking a Project Coordinator for our Parsippany, NJ office. The Project Coordinator (PC) position is generally assigned to a specific segment of business, either Retail Sales, Trade Sales, or Commercial Sales. The PC is primarily responsible for coordinating the order entry, purchasing, scheduling, releasing, delivery, and possible installation of customer orders in a timely manner. Responsible for ensuring that each detail in the customer’s order is addressed by managing orders from the point of contract through final resolution, which may include post installation and/or service issues. Works closely with sales teams, order fulfillment teams, and 3rd party providers to achieve and provide excellent customer satisfaction. Must be able to work well in a team environment. Assigned tasks may vary based on business necessity. The ideal candidate will have experience working with sales teams on customer orders and have strong organizational and communication skills. This position will work on-site at our Parsippany, NJ office Monday - Friday.

Requirements

Provide superb customer service
Works collaboratively with Pella team members and customers
Enjoys working in fast-paced environment with a high sense of urgency
Strong problem-solving skills
Seeks out internal experts and utilizes their knowledge
Adaptable to changing processes and priorities
Focused on details and follow through
Proficiency with Microsoft Office and ability to learn internal software programs and applications
High School Diploma or GED
Proficiency with Microsoft® Word, Excel, Outlook and PowerPoint software applications
Excellent verbal and written English language skills
Good public relations, public speaking, and customer service skills
Ability to read, interpret, understand and explain documents such as sales processes, product specifications or warranty manuals
Ability to effectively present information to others, gather information from others, and respond appropriately to questions from customers, coworkers and managers
Must display excellent phone and email etiquette
Must be able to present appropriate attitude for the situation when interacting with customers or coworkers
Must be a team player and exhibit a strong desire to learn and promote self-growth
Must be pro-active, self-disciplined, self-motivated, and have a demonstrated ability to follow projects through to completion
Attention to detail is required
Must be able to demonstrate organizational skills, prioritize tasks, and meet deadlines
Must be able to develop trust, respect, and confidence of customers, coworkers and managers
Must present in a clean and neat physical appearance
Must be able to investigate issues and resolve conflict in the best interests of the business and our customers
Ability to subtract two digit numbers and to multiply and divide with 10s and 100s
Ability to perform calculations using units of money, time, measurement, etc.
Ability to calculate figures and amounts such as proportions, percentages, area, length, width, height, and depth
Ability to apply basic concepts of algebra, geometry and general business math
Regularly required to stand; walk; use hands to finger, handle, type or feel; reach with hands and arms; and talk or hear
Occasionally required to sit, stoop, or crouch
Occasionally lift and/or move up to 10 pounds
Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus

Nice To Haves

AA or Technical degree preferred
0-2 year’s customer service, or general business experience preferred
Prior knowledge of general construction applications and terminology and/or window and door applications or components is desirable but not required
Will be expected to develop proficiency in Pella proprietary software (i.e. PQM, POETS, OMS, etc.)

Responsibilities

External and internal customer contact
Reviewing and booking orders from the sales team
Purchasing product from vendors and our corporate manufacturing facilities
Recording key dates and activities related to orders
Scheduling and releasing completed product
Scheduling of Value Add and Pre-finish
Coordinating delivery of customer orders
Collects customer payments following installation or delivery as needed
Managing recovery process for shortages and damaged product
Ordering parts and/or scheduling service appointments as needed
Processes factory credits to Pella Corporation and provides follow up/revision to pending or denied credits
Resource for PQM /ADM and product offering questions
May assist with physical inventory and help resolve inventory discrepancies
Promotes and facilitates continuous improvement activities in the department
Coordination and management of installation permits
Collecting and verifying Lead Safe Install paperwork when applicable
Scheduling installation of Pella products
Scheduling installation recovery appointments
Approving and processing payments for sub-contracted installation companies
Quoting and bidding of Pella products as needed
Regularly communicates with Sales Representatives, internal and external customers in order to ensure timely and accurate fulfillment of orders
Manages orders in OMS including scheduling value add and coordinating and communicating the estimated ship date
Communicates with customers, contractors and sales department to coordinate product delivery details along with verification of addresses, phone numbers and directions