Project Coordinator I
About The Position
Element U.S. Space & Defense stands at the forefront of testing innovation, serving as a trusted partner to NASA, the U.S. Department of Defense, government agencies, and prominent industry leaders across the space and defense sectors. Founded as NTS Technical Systems, our company brings over 60 years of experience and expertise in handling the most complex projects and programs in the world. From centrifuge testing for the latest Mars rover, vibration testing for the Space Launch System (SLS), to environmental simulations for next-generation missiles, we are the pioneering partner for highly custom, end-to-end testing design and implementation. By advancing our state-of-the-art testing technologies, subject matter expertise, and service to critical missions, Element U.S. Space & Defense has become the go-to partner for ground-breaking industries. This role manages a book of active customer orders that consists primarily of quick-turn, transactional work, with a primary focus on ensuring production testing is completed on time. The position manages the flow of work within or between departments and provides the level of customer engagement required by type of project and specific customer to ensure the customer's needs and expectations are met. The Project Coordinator acts as a customer service representative and focuses on creating a positive customer experience.
Requirements
- 1 - 3 years' experience.
- Customer service experience required.
- Must be organized and practice time management.
- Must have strong communication skills to work with different internal partners and customers.
- Applies company policies and procedures to resolve routine issues.
- Basic MS office skills.
- Basic skills in prescribed internal tools (scheduling, ERP, etc.).
Nice To Haves
- Primarily repeat work (operations as opposed to projects).
- Usually minimal customer interaction required due to quick timing of testing.
- Communication typically limited to confirmation of receipt/testing (CRD) initiation and test completion (PDD).
Responsibilities
- Takes complete ownership of projects within book of business, including fulfilling commitments and customer needs.
- Delivers projects to operations in a timely manner to ensure schedule commitments can be met (CRDs and PDDs).
- Ensures projects are completed on-time.
- Provides customers with the expected amount of communication.
- Coordinates the flow of work through the facility with Customers and Department Managers.
- Consistently uses the best practices of project coordination.
- Establishes collaborative and mutually supportive relationships with those responsible for operations.
- Strives to make operations successful.
- Ensures production tests are completed on-time.
- Works with operations to expedite testing through the facility.
- Follows standard practices and procedures in managing order book.
- Builds productive internal and external working relationships.
- May be responsible for billing of projects.
- Proactively manages planned subcontracted work (i.e: IJOs and non-EUSSD subcontractors) including setting expectations with the subcontractor and monitoring subcontractor progress.
- With assistance, able to manage unplanned subcontracted work.
- Is primary point of contact for customer questions.
- Communicates schedule changes to the customer.
Benefits
- Medical, Dental, Vision, Short- and Long-Term Disability, Life Insurance, Flexible Spending Accounts
- Seven (7) paid holidays and four (4) paid floating holidays, depending on your hire date
- Paid Time Off (PTO), accrued biweekly
- 401k with employer match
- Twelve (12) hours of Paid Volunteer Time Off (PVTO) each year
- Tuition reimbursement and other employee programs
- Flexible schedules offered at some of our labs
- Monthly Lab Bonus plans (Based on position)
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
