Project Coordinator Health and Welfare

TELUS Health • Westwood, MA

14h • Hybrid

About The Position

TELUS Health is empowering every person to live their healthiest life. Guided by our vision, we are leveraging the power of our leading edge technology and focusing on the uniqueness of each individual to create the future of health. As a global-leading health and well-being provider – encompassing physical, mental and financial health – TELUS Health is improving health outcomes for consumers, patients, healthcare professionals, employers and employees. Join our team and what we’ll accomplish together TELUS Health (US) Benefits Administration and Operations practice bring specialized expertise and innovative solutions to benefits administration, data management, and comprehensive client support. Our purpose is to streamline complex benefits processes through sophisticated database management and technical excellence, allowing organizations to deliver seamless benefits experiences while we handle the intricate technical and administrative complexities. Join our team as a Project Coordinator – Health & Welfare, where you will partner closely with the Client Service Manager to coordinate and drive project execution across our Health & Welfare client portfolio. This role is ideal for a detail-oriented, client-focused professional who thrives in a fast-paced benefits administration environment. Here’s the impact you’ll make and what we’ll accomplish together As a Project Coordinator – Health & Welfare, you will support the Client Service Manager by owning the day-to-day coordination of project activities, timelines, and cross-functional communication across one or more Health & Welfare client engagements. You will serve as a key operational partner ensuring that deliverables are met on time, risks are proactively managed, and clients receive consistent, high-quality experience.

Requirements

• Bachelor's degree in business, human resources or related field
• 3+ years of experience in health & welfare benefits administration and operations
• 2+ years of experience in a leadership role: project management and/or line management
• Intermediate skill level in Microsoft Office
• Ability to travel up to 10%, based on the work you do and clients you serve
• Ability to build collaborative relationships across internal functional teams and maintain line of sight to the client's objectives
• Strong commitment to understanding and meeting client needs and expectations
• Natural ability to identify opportunities for operational efficiency and service enhancement
• Strong verbal and written communication skills for client and team interactions
• Analytical mindset with ability to resolve complex coordination and scheduling challenges
• Proven ability to manage multiple projects and priorities simultaneously
• Flexibility to adjust to changing client requirements and regulatory environments
• Comfort working in a matrixed environment alongside a Service Delivery Manager/Team Lead, supporting shared accountability for client outcomes

Nice To Haves

• GBA, CEBS or other industry designation
• Benefits outsourcing experience
• Experience with large-scale benefits administration platforms
• Previous consulting or client services environment experience
• Advanced project management certifications (PMP, Agile, etc.)
• Experience with compliance and regulatory requirements in benefits administration
• Background in change management and organizational development
• Experience with data analysis and reporting tools
• Knowledge of healthcare industry trends and regulations
• Bilingual capabilities (depending on client base)

Responsibilities

• Develop and maintain detailed project plans, timelines, and milestone tracking for Health & Welfare projects
• Coordinate and facilitate project meetings, status calls, and working sessions with internal teams and client stakeholders, ensuring clear action items and accountability
• Proactively identify, escalate, and support mitigation of risks and issues that may impact service delivery timelines or quality
• Partner with the Service Delivery Manager/Team Lead to coordinate Annual Enrollment project activities, including requirements gathering, resource scheduling, timeline management, and tracking of testing activities and deliverables
• Prepare and distribute project status updates, dashboards, and reporting materials for internal and client-facing audiences; coordinate cross-functional stakeholder engagement across operations, technology, compliance, and client services teams
• Maintain comprehensive project documentation including meeting notes, action logs, decision registers, and status reports
• Support budget tracking and reporting, flagging variances or concerns to the Client Service Manager
• Drive continuous process improvement initiatives to enhance operational efficiency and client satisfaction
• Ensure ongoing service delivery compliance with legislative changes as they pertain to client populations

Benefits

• Comprehensive total rewards package highlighting competitive salary and bonus structures
• minimum 3 weeks of vacation
• flexible benefits plan to meet the needs of you and your family
• Flexibility to work in-office, virtually or a combination of both
• Generous company matched 401K
• Opportunity to give back to communities in which we work, live and serve
• Career growth and learning & development opportunities to develop your skills

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees