Project Coordinator, Customer Strategy & Enablement

CVS Health•New York, MS

3d•$43,888 - $102,081•Remote

About The Position

The Customer Strategy & Enablement team at Omnicare is responsible for enacting and operationalizing our customer strategy. This multi-faceted work aims to improve how Omnicare services its b2b and b2c customers. By developing tools and programs for both our internal teams and customers to leverage, this Project Coordinator and the larger team will affect growth and retention. The Project Coordinator will provide day-to-day project support for the Senior Manager of Customer Strategy & Enablement. This role will be responsible for supporting the development, implementation, and ongoing maintenance of tools and programs used by customer-facing colleagues to ensure an optimal customer experience.

Requirements

1+ year of project management and/or coordination experience, including strong visual design sensibility with the ability to create clean, engaging web pages (via drag-and-drop tools), presentations, and marketing materials.
1+ year of healthcare experience.
Intermediate Microsoft Excel proficiency, including (but not limited to) Vlookups, pivot tables, and data organization.
Demonstrated proficiency in Salesforce, including building dashboards and reports.

Nice To Haves

1+ year of experience in a long-term care setting.
Keen attention to detail and strong organization skills to keep projects on track.
Strong communication skills, including aptitude for writing, fact gathering, and analysis.
Flexibility, with the ability to adapt to changing project needs and timelines.
Ability to manage multiple tasks simultaneously.

Responsibilities

Assist with building and deploying tools for customers or customer-facing colleagues to leverage.
Host meetings with business leads to demonstrate tools or workflows in Highspot, Salesforce, etc.
Collaborate with marketing team to successfully deploy collateral to customer-facing colleagues.
Create customer-facing materials (flyers, SBR (Strategic Business Review) slides, posters, etc.) using Canva, Microsoft PowerPoint, etc.
Provide ongoing support and maintenance of Highspot enablement platform to ensure field colleague success.
Create project trackers and updates using various Microsoft Office Suite, including PowerPoint, Excel, and Word.
Ensure Salesforce.com is the source of truth for all aspects of the customer lifecycle.
Provide outcome and adoption tracking reporting using both Microsoft Excel and Salesforce.com (reports and dashboards).
Perform other project and task duties as assigned.