Project Controls Officer (6-Month Contract)

Peoples Group • Vancouver, BC

8d • Hybrid

About The Position

The Project Controls Officer (PCO) provides critical post-implementation support to the Client Delivery team, ensuring consistency, accuracy, and governance across client programs. This role is highly detail-oriented and document-focused, supporting the management of post-implementation client requests, change activities, and consumer-facing materials within a regulated environment. The PCO acts as a central liaison between internal stakeholders (including Client Success, Project Managers, Compliance, Risk, Legal, and Operations), payment networks, and clients to ensure post-implementation changes are reviewed, documented, approved, and implemented in accordance with regulatory, network, and brand standards.

Requirements

• 2–5 years of experience in project coordination, project controls, operations, compliance, or client delivery within a regulated environment (financial services, fintech, payments, or similar).
• Strong attention to detail with the ability to check, cross-check, and validate documentation in a compliance-driven setting.
• Experience supporting post-implementation activities or change management processes.
• Comfortable working cross-functionally with teams such as compliance, risk, legal, product, or operations.
• Hands-on experience with JIRA or similar ticketing/workflow tools.
• Ability to manage multiple workstreams and context-switch effectively in a fast-paced environment while remaining calm and thoughtful.
• Strong written and verbal communication skills, with the ability to adapt messaging for both internal teams and external clients.
• Proactive, well-organized, and curious, with a willingness to learn and ask questions to understand the “why” behind processes.

Nice To Haves

• Familiarity with payment networks (Visa, Mastercard) and issuing programs.
• Ability to read and understand French, particularly for reviewing bilingual consumer-facing documentation (spoken fluency not required).

Responsibilities

• Manage post-implementation client requests and change activities, including monitoring shared inboxes and JIRA boards, opening and tracking tickets, and supporting escalations as needed. Act as a coordination point between clients, Client Success Managers, internal control groups (ARCC), and external partners.
• Support and, over time, lead approved change requests, ensuring all updates are properly documented, reviewed, approved, and implemented accurately.
• Review and approve consumer-facing collateral to ensure alignment with branding, regulatory, and network requirements, including performing audits within established self-approval programs.
• Coordinate required program and platform approvals by working with internal teams and external stakeholders and supporting submissions to third-party partners as applicable.
• Maintain internal databases, product registries, and client libraries, ensuring data accuracy and version control.
• Support governance, audit, reporting, and monthly billing activities related to client programs.
• Facilitate client onboarding and post-implementation readiness by coordinating documentation and approvals across stakeholders.

Benefits

• A hybrid work environment, enabling you to balance your personal and professional life seamlessly.
• A competitive compensation package including benefits.
• A strengths-based approach, ensuring we work together more effectively.
• A commitment to your well-being in five key areas: Financial, Physical, Social, Career, and Community.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed