Project Assistant - Level III - Sales

Cummins•Columbus, IN

6d•Remote

About The Position

Cummins is seeking a Project Assistant specializing in Sales for its Distribution Business. This remote position may be located anywhere in the United States and supports the Daily Bids – On Highway Business. The role manages the end-to-end quoting and order-fulfillment process for assigned Transit customer accounts. It coordinates daily bid and RFQ requests, supports the conversion of awarded bids into fulfilled orders, addresses customer issues, and maintains customer support throughout the order life cycle. The position also contributes to bid-performance reporting, data analysis, and process improvement to strengthen operational efficiency and customer satisfaction. Additional headcount is intended to support Daily Bids growth, maintain service levels, and expand capacity to capture incremental parts revenue.

Requirements

Knowledge of and prior experience using Cummins Business Management System (BMS) in an operations capacity, preferably in Parts Management.
Experience working with Branch Operations and a general understanding of its roles and responsibilities.
Experience creating Power BI dashboards and Power Apps and conducting data analysis to gauge process trends and KPIs.
Demonstrated collaboration and ability to build partnerships to meet shared objectives.
Effective communication skills across multiple modes and audiences.
Customer focus and ability to build strong customer relationships and deliver customer-centric solutions.
Ability to consistently achieve results, including under difficult circumstances.
Commitment to self-development through formal and informal learning.
Knowledge of proactive customer support across the order life cycle and how support contributes to customer satisfaction.
Knowledge of end-to-end order-life-cycle phases, terminology, and functional collaboration.
Knowledge of order-life-cycle systems and the steps for processing orders and modifications and responding to customer queries.
Knowledge of order processing, including order receipt, exception identification and resolution, and fulfillment to customer requirements.
Ability to recognize and value different perspectives and cultures.
Significant relevant work experience or specialized skills gained through training or on-the-job experience.
High school diploma, certificate of completion of secondary education, or equivalent experience that meets applicable regulations.

Nice To Haves

College degree or equivalent.

Responsibilities

Serve as the single point of contact for assigned Transit customer accounts for CSSNA on-highway, managing the daily bid and RFQ cycle and ensuring bids are located, processed, and submitted on time.
Gather bid win/loss data, analyze results, and summarize recommended actions for leadership.
Create and run bidding analytics dashboards and reports using appropriate databases.
Manage assigned customer accounts throughout the order life cycle, including new-customer setup, order entry and modification, and escalations.
Manage logistics to ensure orders ship by agreed deadlines.
Support leadership in creating a daily bids process with clear roles.
Collaborate with branch operations after bids are awarded to ensure orders meet customer-specific requirements.
Escalate needs to leadership and adjacent functions.
Research and resolve complex customer inquiries using knowledge of Cummins processes, systems, and practices.
Provide timely, informative responses that meet Service Level Agreement requirements.
Prepare and distribute standard and customized internal and customer reports.
Participate in process-improvement projects.
Maintain accurate documentation and communicate continually with customers and key stakeholders throughout the daily bids and RFQ process.
Support Customer Order Management and Branch Parts department goals and initiatives.
Use CSSNA order-entry and management systems, including BMS, to manage bids.
Support the end-to-end quoting and order-fulfillment process, bid-performance reporting, data analysis, and continuous process improvement.