Project Assistant - Level III - Sales

Cummins•Columbus, OH

5d•Remote

About The Position

The Project Assistant supports Sales for Cummins’ Distribution Business and manages the end-to-end quoting and order fulfillment process for assigned Transit customer accounts. The role serves as a single point of contact for CSSNA on-highway accounts, overseeing the daily bids and RFQ cycle to ensure bids are located, processed, and submitted on time. It also coordinates awarded bids with branch operations and internal stakeholders to help ensure orders meet customer requirements and deadlines. The position handles customer accounts through the order life cycle, from customer setup and order entry or modification through escalations and fulfillment. It resolves complex customer inquiries through research and knowledge of Cummins processes, systems, and practices; provides timely responses consistent with service-level agreements; and maintains accurate documentation and ongoing communication with customers and stakeholders. The role also prepares reports, analyzes bid performance and process trends, supports process improvement, and contributes to Customer Order Management and Branch Parts department initiatives.

Requirements

Knowledge of and past experience using Cummins Business Management System (BMS) in an operations capacity, preferably in Parts Management.
Experience working with Branch Operations and a general understanding of their roles and responsibilities.
Ability to collaborate and build partnerships to meet shared objectives.
Ability to communicate effectively across multiple modes and address different audiences’ needs.
Customer focus, including building strong customer relationships and delivering customer-centric solutions.
Ability to consistently achieve results, including under difficult circumstances.
Commitment to self-development through formal and informal development opportunities.
Knowledge of proactive customer support across the order life cycle and how it contributes to customer satisfaction.
Knowledge of order life cycle phases, terminology, and functional collaboration needed to fulfill customer orders.
Ability to use order life cycle systems to process customer orders and modifications and respond to customer queries accurately and promptly.
Knowledge of customer order processing, including order receipt, exception identification, and resolution.
Ability to recognize the value of different perspectives and cultures.
High school diploma, secondary education completion certificate, or equivalent experience that meets applicable regulations.
Significant relevant work experience or specialized skills obtained through training or on-the-job experience.

Nice To Haves

College degree or equivalent.
Experience creating Power BI dashboards or Power Apps and conducting data analysis to gauge process trends and KPIs.
Cummins BMS experience in Parts Management.

Responsibilities

Manage the daily bids and RFQ bidding cycle for assigned Transit customer accounts, ensuring bids are located, processed, and submitted on time.
Serve as the single point of contact for assigned CSSNA on-highway Transit customer accounts.
Gather bid win/loss data, analyze results, and summarize recommended actions for leadership.
Create and run bidding analytics dashboards and reports using appropriate databases.
Manage customer accounts across the order life cycle, including customer setup, order entry and modification, and escalations.
Coordinate logistical needs to ensure orders ship by agreed deadlines.
Support leadership in creating a daily bids process with defined role clarity.
Collaborate with branch operations after bids are awarded to help ensure orders meet customer-specific requirements.
Escalate needs to leadership and adjacent functions.
Research and resolve complex customer inquiries using knowledge of Cummins processes, systems, and practices.
Provide timely and informative responses that meet service-level agreement requirements.
Prepare and distribute standard and customized internal and customer reports.
Participate in process improvement projects.
Maintain accurate documentation and ongoing communication with customers and key stakeholders throughout the daily bids and RFQ process.
Support Customer Order Management processes and Branch Parts department goals and initiatives.
Use CSSNA order entry and management systems, including BMS, to manage bids.