Project Assistant

XLA • Arlington, VA

5d • Onsite

About The Position

XLA is looking for a Project Assistant I to support a federal agency in Arlington, VA. This is an onsite position Monday-Friday.

Requirements

• High school diploma
• Practical knowledge of standard procedures in an administrative or technical field.
• Skills and diplomacy in dealing with a wide range of callers.
• Skills in listening with the ability to effectively articulate detailed information to the appropriate specialists in a logical and clear manner.
• Ability to organize material into a written format for effective presentation.
• Knowledge of database applications and the ability to easily learn new databases to input/retrieve data.

Responsibilities

• Serve as a point of contact for the Passport & Visa Program.
• Answer and interview incoming callers to determine the appropriate action to be taken.
• Independently complete special research requests.
• Exchange and develop information.
• Resolve discrepancies and make recommendations about conflicting program-related materials.
• Collect program information from technical specialists, enter it into a variety of electronic information systems, search for related information, and retrieve all relevant data.
• Consolidate the information into presentation format.
• Sort incoming mail and forward to appropriate Specialist.
• Meet with the daily courier to sign and pickup passports delivered to the DEA HQS facility.
• Conduct regular interactions with colleagues in order to complete work assignments.
• Perform other clerical and program support duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED