Project Assistant

University of Maryland Global Campus

2d • Remote

About The Position

Contact students who have signed up for the Google-NASH-USM Professional Certificates program. Inquire about student progress and document responses in a designated reporting form. Encourage and support students who may be struggling or falling behind. Applaud and recognize students who are keeping up with the coursework. Maintain accurate and timely records of all student interactions and progress updates. Provide detailed reports to management regarding student engagement and outcomes. Meet regularly with manager or designee to discuss student progress and any challenges identified.

Requirements

• High School Diploma
• 1-3 years of experience in student support, academic advising, or customer service.
• Strong organizational skills with attention to detail
• Ability to motivate and engage in an encouraging and professional manner.
• Proficiency in using email, spreadsheets, and online reporting tools.

Nice To Haves

• Associate degree
• Familiarity with online learning environments or cybersecurity-related training programs

Responsibilities

• Contact students who have signed up for the Google-NASH-USM Professional Certificates program.
• Inquire about student progress and document responses in a designated reporting form.
• Encourage and support students who may be struggling or falling behind.
• Applaud and recognize students who are keeping up with the coursework.
• Maintain accurate and timely records of all student interactions and progress updates.
• Provide detailed reports to management regarding student engagement and outcomes.
• Meet regularly with manager or designee to discuss student progress and any challenges identified.

Benefits

• Limited sick and safe leave
• Health care, medical with vision, dental, and prescription plans
• Term Life Insurance
• Accidental Death and Dismemberment Insurance
• 401(k)
• 403(b)
• 457(b)
• Various Roth options

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED