Project and Print Manager (NYC Based) - Contract

Chartis.io•New York, NY

4d•Hybrid

About The Position

Chartis is seeking an experienced Project and Print Manager to support a client in managing the production and delivery of printed signage and marketing materials for cultural organizations. The role is based in New York City and is hybrid, with three days per week at the client site. It is a 40-hour-per-week contract opportunity with no travel required. The primary team is in New York and London, with ancillary teams in Mexico City and Tokyo. The manager owns the full lifecycle of marketing and signage requests from the client’s cultural partners, coordinating intake, prioritization, design, printing, and delivery. The role works with cultural partners on requests and feedback, and collaborates with Marketing, Recruitment, Business Operations, Print, creative project managers, vendors, and other internal stakeholders. It also supports the launch of a web-based print and signage platform and the transition to new workflows and systems. The position manages print production from brief intake through delivery, including vendor quotes, proofs, production tracking, specifications, and global shipping. It also supports vendor sourcing and onboarding, logistics and compliance, payment and record keeping, and reporting on print activity, vendors, costs, quantities, and trends. The role has a dotted-line management relationship with three other project managers and works closely with the client’s Deputy of Business Operations.

Requirements

5–7 years of project management experience with knowledge of print, production, and creative operations.
Proactive approach to leading a new initiative; comfort working through change; ability to identify problems and develop solutions.
Interest and ability in establishing processes, including meeting structures, tracking mechanisms, reports, workflows, and standard operating procedures.
Ability to hold vendors accountable while managing internal stakeholder expectations.
Strong written and verbal communication skills, including communication with leadership, peers, and team members.
Strong vendor management experience.
Knowledge of print specifications, including stock, weight, finish, bleed, binding, printer types such as digital and litho, dimensions, and orientations.
Experience with payment terms, conditions, and local differences.
Familiarity with global logistics and supply chain operations.

Nice To Haves

Working proficiency or fluency in Spanish and/or Portuguese.

Responsibilities

Own the full lifecycle of cultural-partner marketing and signage requests, ensuring requests are received, answered, prioritized, designed, printed, and delivered on time.
Work directly with cultural partners to manage requests, feedback rounds, questions about print materials, timelines, and payment.
Partner with the client’s Marketing, Recruitment, Business Operations, and Print teams to complete projects.
Maintain project trackers and hold daily and weekly meetings with teams to keep work moving through the project lifecycle.
Work closely with three other project managers and coordinate with the client’s Deputy of Business Operations to support operations.
Establish processes with the Marketing team for supporting cultural partners across partner tiers, including request triage, handoffs, and delivery.
Support the launch of a web-based platform for creating and managing print and signage materials, and help internal stakeholders and cultural partners transition to the new operating system.
Understand stakeholder needs and translate them into formalized workflows.
Manage print requests from brief intake through delivery, coordinating design work, vendor quotes, proofs, production tracking, and delivery timelines.
Coordinate with the creative team to confirm print specifications, including dimensions, bleed, stock, bindings, and quantities.
Source, validate, and onboard vendors across AMER and LATAM, and support EMEA and APAC as needed; arrange test prints and confirm logistics.
Maintain a vendor list with capabilities and contact information.
Coordinate with Business Operations, Supply Chain, Compliance, and Warehouse teams to ensure items are shipped and stored according to client policies, standards, and applicable local laws, including EU REACH.
Coordinate global shipment and delivery of print assets to warehouses, cultural partners, and event venues.
Proactively communicate delivery delays to partners and internal stakeholders, and work with vendors and carriers on alternatives.
Establish and maintain payment methods for existing vendors and ensure new vendors meet client policies.
Ensure vendors are paid within required timeframes.
Maintain records of active and completed jobs, costs, tracking information, and vendors.
Develop and generate reports on print activity by region, quantities, vendors, costs, and trends.