Project Administrator

American Carpet South•Passaic, NJ

1d•$19 - $19•Onsite

About The Position

ACS, a family-run flooring installation company with over 30 years of experience, is seeking a Project Administrator to provide administrative support for PRO Commercial jobs. This role is crucial for managing the day-to-day operations of a showroom and handling administrative duties. The Project Administrator will be the primary point of contact for setting up measures, building quotes, addressing customer questions, ordering materials, coordinating installation schedules, and ensuring job closure and payment. This position involves partnering with The Home Depot (THD) to promote the PRO Carpet program and improve store training on flooring product specifications. The administrator will also serve as the liaison between ACS and the customer for installation or pricing issues related to ACS-driven sales. Key responsibilities include building quotes and measurements, ensuring timely payments, creating and following up on Purchase Orders (POs), maintaining product pricing, and providing showroom coverage as needed.

Requirements

Sales experienced administrator looking for a next challenge.
Ability to manage day-to-day showroom operations and administrative duties.
Proactive approach to engaging with customers during key quote points to ensure satisfaction.
Understanding of customer service and the "Say Yes" principle.
Adaptability to changes in processes and ability to change course on negatively impacting issues.
Strong problem-solving skills.
Understanding of teamwork.
Ability to work well with executive management and know when to ask for help.
Excel in providing great customer service.

Responsibilities

Provide administrative support for PRO Commercial jobs (ACS owned, Property management, or Home Depot related PRO Jobs).
Act as the point of contact for setting up measures, building quotes, and answering quote-related questions.
Follow up on open quotes and order materials.
Coordinate installation schedules with workrooms.
Ensure job closure and receipt of all payments.
Partner with THD to promote the PRO Carpet program and PAR Reps.
Partner with Regional Installation Managers to improve THD store training on flooring product specifications.
Serve as the point of contact for ACS and the customer regarding installation or pricing issues for ACS-driven sales.
Build quotes and measurements for vendors and ensure timely payments.
Partner with Pro Account Sales in Atlanta or THD store directly for pending payments.
Create Purchase Orders (POs) for specific sales and ensure product delivery and payment received.
Maintain product pricing up to date.
Provide showroom coverage as needed.