Program Representative Individual Conditioning and Personal Trainer

YMCA of Greater Toronto•Toronto, ON

2d•Onsite

About The Position

Be the Spark! Join our passionate Health &Fitness team and help us to achieve great things in our community! The YMCA of Greater Toronto is a charity offering opportunities for personal growth, community involvement and leadership. The Oshawa Mary Street YMCA are one of nine full service health and fitness centres across the Greater Toronto area. The Centre provides a full range of services and community programs to more than 6,000 members, including children, youth and adults, who represent the diversity of Toronto and its communities. Reporting to the H&F Programs Director the Programs Representative - Individual Conditioning is responsible for ensuring service excellence and assists in the supervision and safe operation of these programs and spaces, ensuring the YMCA of Greater Toronto regulations, National YMCA standards, and SAM expectations are met. The Personal Trainer provides one-on-one specialized training in the form of personal training. This position may also provide program coverage when required in all areas of Individual Conditioning (Fitness Assessment, Small Group Program delivery, Individual Program Design, Free Weight and Conditioning Room Orientations, etc.) and assists in all Health and Fitness program areas ensuring that all members have a positive experience in a safe, friendly and welcoming environment.

Requirements

Certified Personal Trainer and/or YMCA Personal Training Certification (or equivalent)
University or College program, majoring in Kinesiology, or related field equivalent an asset
Previous experience in developing individual fitness programs and coaching individuals to achieve results
Ability to instruct various group fitness classes an asset
Sales and/or customer service experience, preferably in a membership/client based environment an asset
Excellent written communication skills
Ability to encourage and motivate members, and volunteers, acknowledge and appreciate achievements and contributions
Current certification in Standard First Aid and CPR C level C
Well-developed interpersonal, and relationship building skills; ability to establish rapport and excellent communication with members, staff and volunteers
Commitment to diversity, equity, inclusion and building a sense of belonging
Flexibility regarding work schedules, including days, evenings and weekends
Commitment to the YMCA’s Mission, Vision and Values
Focus on the health, safety and wellbeing of all children, youth, and vulnerable people in YMCA programs including understanding legal and moral obligations related to reporting suspected child abuse to Child Protection Services
YMCA Competencies: Accountable, Relationship-Builder, Improvement-Orientated, Team Player & Leader, Equity and Wellbeing Promoter
Legally entitled to work in Canada.

Nice To Haves

Enrolled in or completion of a University or College program, majoring in Kinesiology, Physical Education, Recreation Leadership or related field preferred.
YMCA Group Fitness Leaders Certification an asset
Enrolled in or completion of Personal Training certification an asset

Responsibilities

Deliver programs, including mYfitness, and assist participants in the individual conditioning area with a focus on building and facilitating relationships
Provide overall support to Member experience in Conditioning areas (including Membership Plus if applicable) as needed, ensure workout areas are maintained, and respond to member requests or concerns
Clean and maintain equipment during shifts and report any repairs or work orders to supervisor
Conduct Program area counts, take attendance and inventory checks as required
Ensure that outstanding programs are provided for all members; YMCA Individual Conditioning Best Practices (as outlined by Priority S.A.M.) are followed
Recruit and mentor volunteer instructors for Individual Conditioning
Deliver Personal Training sessions in small group and one-on-one format in a manner that is consistent with YMCA standards, mission, values, goals and practices, including Priority Sam Standards
Ensure appropriate policies and procedures are implemented and monitored to ensure safe and effective member and volunteer participation.
Prepare and set up program equipment/rooms and clean and tidy up equipment/rooms after use, reporting any repairs to supervisor.
Organize and administer a case management approach in managing relationships with participants and ensure they are comfortable and successful in the program to assist them to achieve their personal health goals.
Utilize systems and technologies available in the YMCA to deliver Personal Training and track required information
Track client attendance
Manage client and potential client communication in a timely and professional manner, adhering to best practices as determined by YMCA policies and procedures
Provide reports and additional information to supervisor when requested
Build relationship with members and seek opportunities to share the YMCA story and educates members and guests on the YMCA as a Charity.
Develop a rapport with volunteers and other staff, building positive relationships
Help members to achieve their personal health and fitness related goals by referring them to various programs and services as appropriate (e.g. mYfitness, Personal Training)
Provide information about and encourages participation in other YMCA areas and programs, such as group fitness classes, sports, children’s programs or other services in the building (Employment, Child Care) or assist members in finding answers to questions by referring them to correct sources
Ensure qualifications and certifications as required by the YMCA and regulatory standards are current at all times.
Are available for the minimum required commitment of hours as determined by the supervisor based on centre needs.
Actively participate in scheduled training, meetings and special events.
Perform other related duties to fulfill commitment to quality programs for all members as assigned from time to time by supervisor.