Program Representative Individual Conditioning and Personal Trainer

YMCA of Greater Toronto•Toronto, ON

8d•Onsite

About The Position

Be the Spark! Join our passionate Health &Fitness team and help us to achieve great things in our community! Reporting to the H&F Personal Training & Individual Conditioning Supervisor the Programs Representative - Individual Conditioning is responsible for ensuring service excellence and assists in the supervision and safe operation of these programs and spaces, ensuring the YMCA of Greater Toronto regulations, National YMCA standards, and SAM expectations are met. The Personal Trainer provides one-on-one specialized training in the form of personal training. This position may also provide program coverage when required in all areas of Individual Conditioning (Fitness Assessment, Small Group Program delivery, Individual Program Design, Free Weight and Conditioning Room Orientations, etc.) and assists in all Health and Fitness program areas ensuring that all members have a positive experience in a safe, friendly and welcoming environment.

Requirements

Knowledge of physical fitness normally acquired through completion of courses in physical education or a related field and/or previous experience
Certified Personal Trainer and/or YMCA Personal Training Certification (or equivalent)
Previous experience in developing individual fitness programs and coaching individuals to achieve results
Sales and/or customer service experience, preferably in a membership/client based environment an asset
Ability to encourage and motivate members, and volunteers, acknowledge and appreciate achievements and contributions
Current certification in Standard First Aid and CPR C level C is an asset
Well-developed interpersonal, and relationship building skills; ability to establish rapport and excellent communication with members, staff and volunteers
Excellent written communication skills
Commitment to diversity, equity, inclusion and building a sense of belonging
Flexibility regarding work schedules, including days, evenings and weekends
Commitment to the YMCA’s Mission, Vision and Values
Focus on the health, safety and wellbeing of all children, youth, and vulnerable people in YMCA programs including understanding legal and moral obligations related to reporting suspected child abuse to Child Protection Services
YMCA Competencies: Accountable, Relationship-Builder, Improvement-Orientated, Team Player & Leader, Equity and Wellbeing Promoter
Legally entitled to work in Canada

Nice To Haves

Kinesiology/physical education degree, or similar is an asset
Participation in or completion of Personal Trainer Certification (i.e. YMCA, CPTN, ACE, etc.) is an asset
Certified Fitness Consultant (CFC) an asset
Participation in group fitness, individual conditioning and sports an asset
Ability to instruct various group fitness classes an asset
University or College program, majoring in Kinesiology, or related field equivalent an asset
Certified Fitness Consultant (CFC) an asset
Ability to instruct various group fitness classes an asset

Responsibilities

Deliver programs and assist participants in the individual conditioning area, focusing on building and facilitating relationships.
Provide overall support to Member experience in Conditioning areas (including Membership Plus if applicable) as needed, ensure workout areas are maintained, and respond to member requests or concerns
Clean and maintain equipment during shifts and report any repairs or work orders to supervisor.
Conduct Program area counts, take attendance and inventory checks as required.
Adhere to Priority S.A.M. and Workplace Health & Safety standards, specifically focusing on the Conditioning and Free Weights areas.
Deliver Personal Training sessions in small group and one-on-one format in a manner that is consistent with YMCA standards, mission, values, goals and practices, including Priority Sam Standards
Ensure appropriate policies and procedures are implemented and monitored to ensure safe and effective member and volunteer participation.
Prepare and set up program equipment/rooms and clean and tidy up equipment/rooms after use, reporting any repairs to supervisor.
Organize and administer a case management approach in managing relationships with participants and ensure they are comfortable and successful in the program to assist them to achieve their personal health goals.
Utilize systems and technologies available in the YMCA to deliver Personal Training and track required information
Provides reports and additional information to supervisor when requested
Track client attendance
Manage client and potential client communication in a timely and professional manner, adhering to best practices as determined by YMCA policies and procedures
Build relationship with members and seek opportunities to share the YMCA story and educates members and guests on the YMCA as a Charity.
Develop a rapport with volunteers and other staff, building positive relationships
Help members to achieve their personal health and fitness related goals by referring them to various programs and services as appropriate (e.g. mYfitness, Personal Training)
Provide information about and encourages participation in other YMCA areas and programs, such as group fitness classes, sports, children’s programs or other services in the building (Employment, Child Care) or assist members in finding answers to questions by referring them to correct sources
Ensure qualifications and certifications as required by the YMCA and regulatory standards are current at all times.
Are available for the minimum required commitment of hours as determined by the supervisor based on centre needs.
Actively participate in scheduled training, meetings and special events.
In collaboration with individual program members, program volunteers, and YMCA program staff, assist and encourage program members to access additional appropriate programs offered at this location.
Perform other related duties to fulfill commitment to quality programs for all members as assigned from time to time by supervisor.