Programs Operations Lead, Growth Levers

Airbnb•San Francisco, CA

6d•Hybrid

About The Position

The Chief Business Officer (CBO) organization drives Airbnb's growth and expansion around the world — commercializing our new and existing businesses and executing our global strategy in the market. The Global Markets team sits within CBO and makes sure Airbnb is locally relevant everywhere we operate, helping regions plan and execute growth across supply, demand, and the surfaces our communities use. Local growth levers are one of the fastest-growing parts of that toolkit — guest incentives, host-funded promotions, engagement and CRM, country partnerships, and promotional merchandising. Over the past year, we've taken these from pilots to scaled programs including incentives, host-funded promotions, and promotional merchandising. This role is building a dedicated program management capability to bring it all together.

Requirements

12+ years in program management, business operations, or marketing/GTM operations — ideally orchestrating growth, marketing, or commercial programs across multiple markets in a marketplace, e-commerce, or consumer-tech environment.
A proven track record establishing a new operating system or central coordination capability from scratch — intake, prioritization, RACI, cadence, and governance — and scaling it across many teams and geographies.
Exceptional cross-functional orchestration in a heavily matrixed org — you create clarity where ownership is split across product, growth marketing, merchandising, finance, and regional and country operations, and you are a trusted partner to senior leaders up to the executive level.
Strong operating discipline — cross-workstream roadmaps, change-intake and sequencing, conflict resolution, launch management, business reviews and executive reporting, and crisp written communication that keeps distributed teams aligned.
Budget-to-execution fluency — comfortable translating multi-million-dollar budget decisions into roadmap and resourcing changes, and reporting spend and return to leadership.
Analytical fluency — you partner with analytics and finance on performance, efficiency, and incrementality, set consistent measurement standards, and are comfortable in the numbers (SQL familiarity a plus).
Thrives in ambiguity and transition — comfortable operating while ownership models are still forming, with a strong bias to action, ownership, and ruthless prioritization.
Fluent written and spoken English.
Expected in office ~3 days per week.
Must be based in San Francisco, CA.

Nice To Haves

Hands-on experience with one or more growth levers — incentives, promotions and coupons, host-funded offers, lifecycle/CRM, merchandising, or partnerships.
Experience across international markets and time zones.

Responsibilities

Own one cross-lever roadmap and source of truth — consolidating incentives, host-funded promotions, engagement and CRM, partnerships, and merchandising campaigns across all regions into a single plan.
Build and run the levers operating system — the cadence, launch readiness, and clear RACI across Global Markets, central growth marketing, product, and finance, with resourcing gaps surfaced early.
Set up the change-intake and sequencing process — a consolidated intake process for new campaign and lever requests, with clear rules for prioritization, approval, and conflict resolution when campaigns overlap.
Translate budget into an executable plan — track committed versus available spend across levers and markets, turn funding decisions into roadmap changes quickly, and give leadership a live view of where the money is going and what it is returning.
Be the connective tissue across a fragmented ownership map — regional business operations, growth marketing, partnerships, and the central product and merchandising teams — driving alignment and unblocking decisions.
Turn the levers playbooks and country plans into shipped campaigns — partnering with the playbook and country-planning owners to convert their strategy into standardized templates, coupon and efficiency-reference (ERF) libraries, launch checklists, and repeatable operations that scale across markets.
Make performance legible — partner with Advanced Analytics and FP&A on consistent tracking, post-mortems, and readouts that feed the learning agenda and standardize what good looks like across regions.
Own the Global Markets reporting cadence — assemble and steer the Weekly Business Review (WBR) with the RDs, drive the weekly leadership report and the monthly country-performance newsletter, coordinate the team staff meeting, and prepare executive and country-deep-dive reviews.
Run the recurring cross-functional roadmap syncs that keep Global Markets aligned — with payments, advanced analytics, growth marketing, merchandising, and international product — turning roadmap changes, guardrails, and escalations into clear decisions and next steps.
Hold the operating system together through peak seasons and leadership absences — keeping the levers and the reporting cadence moving over the summer and other periods when business owners are out, so nothing depends on any one person.