Programs & Marketing Assistant
About The Position
Young Concert Artists (YCA), a classical music non-profit in Manhattan, is seeking a Programs & Marketing Assistant to support its Programs and Marketing & Communications departments. This role involves managing box office services for approximately 15 concerts annually in New York City and Washington, DC, and coordinating social media and email campaigns to achieve institutional goals like ticket sales, fundraising, and brand awareness. The position reports to the Director of Programs & Auditions and the Director of Marketing & Communications, working within a team of 16 full-time and one part-time staff. YCA focuses on discovering and supporting extraordinary young musicians, providing them with the resources to advance their careers and bring classical music to a wider audience. The role offers an opportunity to engage with a community of board members, donors, alumni, and venues, contributing to the future of the arts in a collaborative environment.
Requirements
- 1-3 years of experience in a related field.
- Experience coordinating social media posts across multiple platforms (Instagram, Facebook, LinkedIn, YouTube, TikTok) in a brand’s voice.
- Experience with Eblast platforms (Neon One, Mailchimp, etc.).
- Experience with graphic design software (Adobe Creative Suite, Canva, etc.).
- Customer service experience.
- Fluency with office software and technology including Google Suite, Mac and PC laptops, Slack, Asana, and more.
- Experience with online ticket platforms (Shopify, Arts People) or in a box office for live events.
- Highly detail-oriented and organized, productive, and driven towards results.
- Excellent oral and written communication skills (interacting with board members and VIPs).
Nice To Haves
- Interest in and knowledge of classical music is encouraged.
- Basic video/photo editing skills a plus.
- Music degree a plus, background in music preferred, love of music required!
Responsibilities
- Facilitate subscription and single ticket sales through phone calls and YCA’s website.
- Provide on-site box office support for YCA presentations, including ticket distribution, assisting guests with special needs, and troubleshooting patron ticket issues.
- Manage the ticketing database (Arts People), including box office and financial reporting, setting up new seasons, and maintaining customer records.
- Manage YCA’s community tickets program, including maintaining and growing the network of partner organizations that distribute complimentary tickets.
- Coordinate with the development office to ensure Board and VIP attendance and ticket arrangements for all YCA concerts.
- Draft and deploy email campaigns using a web-based eblast platform (Neon One) and manage email audiences.
- Collaborate with the in-house designer to develop social media content, optimizing it for each channel.
- Capture and schedule social media content via Hootsuite across Facebook, Instagram, LinkedIn, and YouTube.
- Pull and update metrics reports to track email and social media performance and engagement.
- Maintain a digital content library of performance photos and videos, ensuring photos are edited and videos are cut and stored.
Benefits
- health, dental, and vision
- generous holiday and paid time off
- employer-funded retirement plan
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
