PROGRAMS MANAGER

City Of Lakewood•Lakewood, OH

4h•$68,563 - $100,000•Hybrid

About The Position

Primarily responsible to administer federal and non-federal housing financial assistance programs and commercial property revitalization programs and other programs as deemed appropriate from beginning to completion. Administration will require the employee to work closely with residents, property owners, businesses, the Loan Approval Board and non-profits to execute projects.

Requirements

Bachelor’s degree from an accredited four-year college or university in a related field; and Three to four years of progressively responsible related experience; or, Any combination of education, training and experience which provides the required knowledge, skills, and abilities to perform the essential functions of the job.
Knowledge of administration of staff and activities, either directly or through subordinate supervision.
Knowledge of applicable state, federal and local ordinances, codes, laws, rules and regulations and legislative issues.
Knowledge of human behavior and development.
Experience in administering CDBG and HOME funded programs
Knowledge of HUD regulations and programs.
Knowledge of program development, implementation and evaluation.
Knowledge of community agencies, organizations and resources.
Knowledge of correct English usage, including spelling, grammar, punctuation, and vocabulary.
Knowledge of grant writing and budget policies, procedures and techniques.
Knowledge of internal departmental policies and procedures.
Knowledge of City government organization and operations.
Knowledge of external governmental bodies and agencies related to area of assignment.
Knowledge of standard business arithmetic, including percentages and decimals.
Skill in Microsoft Office
Skill in conflict resolution.
Skill in planning and managing programs.
Skill in public speaking.
Skill in interpreting laws and legislation.
Skill in calculating mortgage payments.
Skill in teaching/facilitating programs.
Skill in marketing strategies.
Skill in using tact, discretion, initiative and independent judgment within established guidelines.
Skill in analyzing and resolving office administrative situations and problems.
Skill in operating a computer, utilizing all applicable computer software.
Skill in researching, compiling, and summarizing a variety of informational and statistical data and materials.
Skill in organizing work, setting priorities, meeting critical deadlines, and following up on assignments with a minimum of direction.
Skill in applying logical thinking to solve problems or accomplish tasks; to understand, interpret and communicate complicated policies, procedures and protocols.
Skill in communicating orally with internal staff, citizens, and other departmental staff to give and receive information in a courteous manner.
Skill in operating and routine maintenance of general office machines such as copiers, facsimile machines, telephone systems, and paging systems.
Ability to read and interpret documents such as operation and maintenance instructions, procedure manuals, and so forth.
Ability to establish and maintain effective working relationships with others.
Ability to facilitate goal setting.
Ability to add, subtract, multiply and divide whole numbers, common fractions and decimals.
Ability to analyze and resolve problems involving several variables.

Nice To Haves

Lead Inspector (preferred)
Lead Risk Assessor (preferred)

Responsibilities

Manages, coordinates and plans various programs, including: facilitating programs; developing program budgets and monitoring expenses and revenues; establishing program policies and procedures; promoting and publicizing all programs and activities; working with families, agencies, etc., to research, develop and facilitate needed services; developing program rules and expectations; intervening during crisis situations; providing resource and referral information; submitting reports; maintaining comprehensive knowledge of and interpreting guidelines, rules, regulations, laws, etc., applicable to programs; reviewing program guidelines for modifications; and completing all related documents and forms.
Develops, monitors and evaluates programs; identifies program trends.
As part of administering housing programs, advises the public, inspects properties as part of the application process, prepares work specifications, assists clients with procuring contractors, and oversees housing renovation projects through completion.
Provides support to the Loan Approval Board, including attending meetings; preparing agendas, explaining loan applications, reviewing minutes. Discussing issues with staff members; communicating with applicants to explain City position or Board concerns; developing guidelines, standards and procedures.
Coordinates and monitors contracts and agreements with other organizations and individuals. Counsels and confers with program participants and resolves related problems.
Serves as a liaison and/or member of various committees, teams, organizations, etc., and collaborates, persuades, presents reports to and negotiates/networks with others outside own work area to coordinate efforts and maintain cooperative and efficient relations.
Plans short and long-range goals, objectives, and overall direction of programs; assists in planning and implementing short term or annual goals, objectives and strategies for the department, project or programs.
Composes correspondence in accordance with standard policies; answers various inquiries; explains program, policies, procedures, etc.
Performs various administrative functions, including maintaining program participation records; entering data into computer system; and conducting various meetings.
Maintains and upgrades professional knowledge, skills, and development by attending seminars, meetings and training programs and reading trade and professional journals and publications.
Coordinates special projects by reviewing materials and preparing and submitting data. Writes, submits and presents applications for funding to committee(s).
Reviews loan documents to assure accuracy of payment calculations; reconcile payment and loan information. Ensure quality standards and compliance with regulations are maintained.
Receives requests for assistance, complaints, suggestions, etc., and handles or refers requests to appropriate staff members.
Disseminates a variety of information and/or reports to various agencies, residents, divisions, or departments via telephone, mail, email or FAX.
Interact with a variety of high-level individuals, both internally and within the community, to provide information and resolve problems.
Follows up on inquiries from various agencies, groups, media, etc., regarding programs and services. Performs other related duties as assigned.