Programs & Business Operations Lead

Airbnb

13d•$168,000 - $203,000•Remote

About The Position

The Programs & Business Operations Lead will drive strategic growth initiatives for Airbnb’s Experiences business, owning demand strategy and business growth for a defined set of priority markets and leading select global cross-functional programs. The role co-develops and executes strategies that align teams, support rapid growth, and ensure high-quality experiences for guests and hosts worldwide. The position develops strategic plans, addresses market and category-specific opportunities and challenges, and serves as the directly responsible individual for demand in priority markets and their contribution to global business. It translates data and market dynamics into recommendations and actionable operational plans, improves business performance and operational efficiency, and builds stakeholder relationships. The role also identifies and tests growth opportunities, influences business outcomes, and plans for expansion, including developing novel incentives, business models, and ways of working. The position is US remote-eligible, with occasional work at an Airbnb office or attendance at offsites as agreed with the manager. The employee must reside in a state where Airbnb, Inc. has a registered entity. The role may be eligible for a bonus, equity, benefits, and Employee Travel Credits. The base pay range is $168,000–$203,000 USD.

Requirements

10+ years of experience leading complex growth initiatives or business programs in high-growth environments.
Demonstrated ability to influence and align functional teams.
Proven track record of building and scaling new businesses.
Direct experience launching and scaling growth initiatives, such as paid marketing, referral programs, ambassador programs, distribution partnerships, affiliates, and creative growth experiments.
Strong analytical abilities and a deep understanding of guest needs and market dynamics.
Ability to distill complex information into clear business strategies.
Ability to assess opportunities and costs and prioritize time and resource investment.
Exceptional communication skills and ability to engage and influence stakeholders at all levels, including executive leadership.
Expertise in driving collaboration across diverse teams and fostering transparency, accountability, and a unified vision.
Comfort navigating ambiguity and working independently to execute complex programs.
Proven experience leading strategic and tactical execution within a large organization.
Ability to self-learn and develop tools to enhance processes, interpret business risks, and recommend best practices.
Enthusiasm for working closely with the Airbnb community and commitment to Airbnb’s core values and fostering belonging.

Nice To Haves

Experience in the consumer services industry, particularly within a digital company.

Responsibilities

Develop and implement strategic plans to drive growth for Airbnb’s Experiences business.
Own demand strategy and business growth for a defined set of priority markets and their contribution to global business.
Lead select global cross-functional programs that improve how guests discover and book experiences.
Navigate market- and category-specific challenges and opportunities, prioritizing across competing considerations.
Collaborate with product management, finance, marketing, community, communications, sales operations, and supply teams to achieve shared objectives.
Translate data-driven insights into actionable operational plans that improve business performance and system efficiency.
Build and maintain relationships with internal and external stakeholders, translating complex data and market dynamics into clear recommendations and business context.
Plan for future expansion and influence business outcomes in a high-growth area.
Identify and test new growth ideas, align relevant stakeholders, and assess their viability.
Develop novel incentives, business models, and ways of working to help the business remain nimble and scale efficiently.
Improve processes, interpret business risks, and recommend best practices.