Programming Services Officer
About The Position
The Programming Services Officer assists a department, agency, or division head with complex duties related to developing, managing, reorganizing, and operating programs that provide services to employees or the public. The role acts as program supervisor and manages program services while monitoring their effectiveness and efficiency. The position works under general supervision, with considerable latitude to exercise initiative and independent judgment, and supervises assigned professional, technical, and clerical staff. The role analyzes operational procedures and prepares findings and recommendations; scopes proposed programs and documents their needs and importance; coordinates work across programs and reallocates resources as needed; reviews laws and regulations to ensure compliance; evaluates policies and methods and recommends changes; conducts public relations activities; and assists with administrative research for the agency's annual budget. Related duties may also be assigned.
Requirements
- Thorough knowledge of program management principles, practices, and techniques for developing departmental or divisional programs and new or improved services.
- Working knowledge of research principles, practices, and techniques as applied to program planning and programming services.
- Ability to analyze data, draw conclusions, and develop programs based on the data.
- Ability to forecast program needs and requirements for personnel, equipment, and space.
- College graduation from a recognized institution, with specialization in business management, social sciences, or a related field, or substantially equivalent education and experience.
- Experience in a supervisory position in a private or public agency involved in developing, managing, reorganizing, or operating a service program, or substantially equivalent education and experience.
Responsibilities
- Assist a department, agency, or division head with developing, managing, reorganizing, and operating service programs.
- Act as program supervisor, manage program services, and monitor their effectiveness and efficiency.
- Study and analyze operational procedures and prepare detailed reports of findings and recommendations.
- Define the scope and operating details of proposed programs and document their need and relationship to existing or proposed programs.
- Coordinate work among programs and reassign space, equipment, supplies, and personnel as needed.
- Review state and federal laws, rules, and regulations to ensure program plans and proposals comply with them.
- Evaluate the effectiveness of policies, procedures, and methods and initiate changes based on professional review.
- Perform public relations duties, including preparing news releases, writing and delivering speeches, and meeting with community groups to explain program goals and services.
- Assist a superior with administrative tasks and research in preparation for the agency's annual budget.
- Plan, direct, coordinate, supervise, and review the work of assigned professional, technical, and clerical staff.
- Perform related work as required.
Benefits
- State of Rhode Island employee benefits are available; details are provided through the Office of Employee Benefits.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
