Programming Manager

Fay Hospitality Catskills LLC • Callicoon, NY

1d • $67,000 - $80,000 • Onsite

About The Position

The Programming Manager is the face of programming on property at Villa Roma Resort & Conference Center. Working under the approval and oversight of the Programming/Entertainment Director, the Manager is responsible for building and delivering the resort’s daily slate of activities and programming and for supervising the programming staff who carry it out. The role is hands-on: the Manager works side by side with the team to host an assortment of activities each day while managing the people, schedule, materials, and standards that keep the department running.

Requirements

• Two or more years of experience in resort or hospitality programming, recreation, or activities, including experience in a supervisory or lead capacity.
• Demonstrated ability to plan, schedule, and execute activities for a broad range of ages and group sizes.
• Demonstrated people-management ability, including scheduling, coaching, and performance management.
• Availability to work a flexible schedule including evenings, nights, weekends, and holidays in line with the resort’s programming calendar.
• Proficiency with workforce systems such as ADP Workforce Now, and standard office software.
• Valid driver’s license.

Nice To Haves

• Associate’s or Bachelor’s degree in hospitality, recreation, or a related field.
• Experience working with live entertainment, performers, or contracted vendors.
• Current First Aid and CPR certification.

Responsibilities

• Sets the lineup of activities and programming on property, providing a daily rotating schedule of seasonal programming including, but not limited to, crafts, intellectual games, gatherings, and historically popular activities such as Bingo and Horse Racing, designed for a wide range of ages and group sizes.
• Schedules programming staff to meet activity and recreation needs while maintaining the department’s scheduling budget.
• Plans and submits orders for the materials required to run activities.
• Supervises the programming staff, including approving timecards, time-off, and sick-time requests; tracking attendance; assisting in conducting performance reviews; and carrying out coaching, counseling, and disciplinary action in coordination with Human Resources.
• Plans and implements new games and activities in response to seasonal changes and guest interest and requests.
• Assists daily with hosting and running all programming alongside staff.
• Maintains clear oversight of the full execution of all activities — setup, execution, and breakdown — to ensure that staff consistently meet property and department standards.
• Performs other duties as assigned in support of the resort’s programming objectives.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree