Programmer Analyst III - 530834

The University of Alabama•Tuscaloosa, AL

12d•Hybrid

About The Position

The Programmer Analyst III designs, develops, supports, and codes moderate- to high-complexity software and hardware systems to support the administrative function of the University under minimal supervision. This may include enterprise and highly critical applications. Develops processes and web applications. Creates workflows. Installs, customizes, supports, and creates integrations for vendor-supplied software systems. Works on a team and collaborates with specific departments, colleges, and customers around campus. Supports their needs, troubleshooting and resolving issues, and responding to their questions and concerns in a timely manner. This senior-level position is a part of the OIT Departmental Application Support team, which primarily supports and develops processes within the Technolutions Slate CRM. This team helps to support the following campus partners: Enrollment Management, Graduate School, Office of Teaching Innovation and Digital Education (OTIDE), and Capstone Center for Student Success (CCSS). This position is expected to be both the primary and secondary support person for various applications and processes. Additionally, this position is expected to act as a mentor and help train lower-level team members and be the technical lead on projects of low to moderate complexity.

Requirements

Master's degree and two (2) years of IT programming experience; OR bachelor's degree and four (4) years of IT programming experience; OR associate's degree and six (6) years of IT experience to include four (4) years of IT programming; OR High school diploma or GED and eight (8) years of IT experience to include four (4) years of IT programming.
Substantial level of programming knowledge and ability, with languages such as C#, .NET, PHP, Oracle PL/SQL, or Java.
Substantial web development knowledge concepts, including HTML, XML, JSON, Javascript, and MVC concepts.
Considerable relational databases knowledge and ability to write and analyze SQL queries and reports, and ability to analyze table data structures.
Ability to effectively communicate verbally and in writing.
Ability to work with customer groups and users of varying degrees of technical ability and understanding.
Ability to manage work tasks using Atlassian JIRA tickets and follow through to completion.
Effective time management skills.
Ability to work on multiple projects simultaneously.
Troubleshooting skills to independently learn of, analyze, track, and resolve issues.
Ability to implement departmental and critical third-party applications, analyzing installation and configuration documentation, to successfully install and take on support for an application.

Nice To Haves

Experience in relevant IT fields (development and maintenance of software applications, relational database management systems, computer programming, web development, or system administration).
High level of experience supporting moderately complex systems and troubleshooting application issues.
High level of experience with working with customers, gathering and analyzing requirements.
High level of experience supporting or working with higher education and University of Alabama administrative applications and tools, such as WordPress, Ellucian Banner, Tableau, and Power BI.
Base knowledge of managing Windows Server applications, including IIS management and configuration and a base knowledge of Linux commands.

Responsibilities

Designs, develops, supports, and codes moderate- to high-complexity software and hardware systems.
Develops processes and web applications.
Creates workflows.
Installs, customizes, supports, and creates integrations for vendor-supplied software systems.
Collaborates with specific departments, colleges, and customers around campus.
Supports customer needs, troubleshooting and resolving issues, and responding to questions and concerns.
Acts as a mentor and helps train lower-level team members.
Serves as the technical lead on projects of low to moderate complexity.