Programmer Analyst

KēSTA I.T. • Lansing, MI

2d • Hybrid

About The Position

KēSTA I.T. is seeking a Salesforce Developer (Programmer Analyst) for a contract assignment supporting a public-sector contact center technology team. The hybrid role focuses on hands-on CRM development for crisis call workflows, delivery of user stories, and technical ownership of the Salesforce environment. The position supports new projects, enhancements, existing applications, and preparation for transition to Maintenance and Operations. Service Cloud and Experience Cloud are the primary Salesforce clouds in scope. The work combines custom development with no-code configuration and integrations to cloud-based and on-premises applications.

The developer works with colleagues, customers, end users, technical managers, architects, and business stakeholders to define requirements and technical solutions. The role includes ownership of release cycles, project environments, integrations, data migrations, architecture, security, development standards, and technical risk management. It calls for self-direction and the ability to work under dynamic conditions and meet deadlines.

Requirements

• At least 6 years of strong Salesforce development experience.
• At least 4 years developing on the Salesforce platform using Apex, Visualforce, Lightning Web Components, Aura, HTML5, and JavaScript.
• Hands-on Salesforce experience, including SFDX and the Salesforce Development Lifecycle.
• At least 5 years working with Service Cloud and/or Health Cloud.
• At least 3 years of hands-on Salesforce Lightning experience, including LWC.
• At least 2 years of hands-on experience with API integrations and Single Sign-On implementations.
• Experience with Microsoft Azure DevOps or comparable tools for requirements tracking, CI/CD, or release management.
• Exposure to data migration and/or cloud integration projects.
• Salesforce Certified Platform Developer I certification.
• Salesforce Certified Administrator certification.
• Strong knowledge and working experience in Service Cloud and Experience Cloud.
• Strong hands-on experience writing Apex, Visualforce pages, Apex triggers, Aura Components, and Lightning Web Components.
• Experience with Batch Apex and/or Schedule Apex development.
• Hands-on experience integrating Salesforce with cloud-based and on-premises applications using standard and custom REST APIs.
• Experience with HTML5, JavaScript, jQuery, REST and SOAP web services, JSON, and XML.
• Hands-on experience implementing OAuth authentication to integrate third-party applications.
• Knowledge of no-code configuration, including Flows, process builders, and workflow rules.
• Participation in each phase of full Salesforce lifecycle implementations, with an in-depth understanding of Salesforce capabilities and constraints.
• A proven record of delivering business value through technology and communicating strategic technical concepts at an executive level.
• Excellent written and verbal communication skills.
• Self-motivated, able to work under dynamic conditions and meet deadlines.
• Able to work in a hybrid arrangement partially on-site in the Lansing, Michigan area; candidates should live within 90 miles of the work location.

Nice To Haves

• Salesforce Certified Platform Developer II.
• Experience with Conga and Drawloop.
• Familiarity with governmental processes and compliance, including prior experience with FedRAMP-compliant tools and environments.

Responsibilities

• Develop and deliver Salesforce CRM solutions for crisis call workflows, including coding and completing user stories.
• Design and implement Salesforce solutions using Apex, Apex triggers, Visualforce, Aura Components, Lightning Web Components, Flows, process builders, and workflow rules.
• Gather and define technical requirements with colleagues, customers, end users, technical managers, architects, and business stakeholders.
• Ensure technical requirements align with customer requirements, performance goals, and long-term strategy.
• Own release cycles for new and updated applications and code, and define, communicate, and manage technical change management and release processes.
• Take technical responsibility for project environments and end-to-end Salesforce program needs, including data migrations, data quality, integrations, third-party applications, AppExchange products, and custom development.
• Integrate Salesforce with cloud-based and on-premises applications using standard and custom REST APIs, and implement OAuth authentication for third-party applications.
• Develop Batch Apex and Schedule Apex solutions as needed.
• Support SFDX development, branch management, merging, and code deployment through the Azure DevOps CI/CD build process.
• Assess Salesforce architecture and provide secure, high-performance solutions on the Force.com platform.
• Design and document technical architecture spanning multiple platforms, including system integration and authentication.
• Collaborate with developers of other systems to integrate across the business.
• Ensure solutions adhere to state security guidelines and standards throughout the application lifecycle.
• Compile internal development guidelines and standards and ensure the development team follows them.
• Identify technical risks and issues.
• Develop a training plan to support the development team's transition to Maintenance and Operations.
• Communicate strategic technical concepts at an executive level and contribute to decision-making discussions.

Benefits

• Medical benefits, including Platinum-level plans.
• Work-from-home, hybrid, or onsite options.
• Paid time off.
• Holiday pay.
• Volunteer time off.
• 401(k).
• Charitable match.
• Training reimbursement.

What This Job Offers

• Career Level: Mid Level
• Education Level: No Education Listed