Programme Manager
About The Position
This Programme Manager role is based on the customer project site in Philadelphia, USA. It’s all about delivery on the ground, supporting the installation of a major capital system and keeping day-to-day operations moving. It’s less about writing project briefs and requirements, more about making sure the plan is delivered, the site is ready, and the install, commissioning, and handover happen smoothly. You’ll join our customer delivery work at a practical moment, supporting a single, high-impact deployment and growing into being the primary point of contact as the project commences. You’ll be the person who brings clarity when there are lots of moving parts and keeps actions unblocked. From the outset, you’ll be tasked with securing the confidence of the customer and our internal teams. You’re someone who’s delivered real projects, not just plans. You like being close to the action, where the details matter and progress needs to be earned. You’re calm under pressure, good at building trust, and you enjoy bringing order to complex delivery without losing momentum.
Requirements
- Educated to degree level (or equivalent), ideally in a STEM subject
- Proven experience on delivery and installation of large capital programmes in life sciences
- Experience delivering into large organisations, and navigating the complexity that comes with them
- A demonstrable track record of delivering complex automation programmes on accelerated timescales
- Strong stakeholder skills, especially in customer organisations, with a natural ability to build trust
- Comfortable assimilating complex information and helping teams make clear decisions
- Confident using tools like MS Office and Project, Atlassian JIRA and Confluence
- Experience working within an ISO 9001 Quality Management System, or similar
Nice To Haves
- PRINCE2, PMP, or equivalent project or programme management qualification (preferred)
Responsibilities
- Own and run the delivery plan for an active customer installation, keeping it current, useful, and trusted
- Work closely with the Operations Lead to keep install activity aligned day to day, bringing in the right experts at the right moments
- Act as the trusted partner to our customers, ensuring their priorities are understood, communicated, and relentlessly delivered
- Oversee documentation, validation, and commissioning to ensure every programme ends with complete customer satisfaction
- Maintain and evolve programme schedules, budgets, and forecasts across internal and customer teams
Benefits
- We’ll provide a competitive benefits package including a 401k pension plan.
- Further details will be shared in the early stages of the interview process.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Manager
Number of Employees
5,001-10,000 employees
