Programme Development Manager

Maker Lab

About The Position

Grounded in a talent-centric mindset, Maker Lab is a marketing agency designed to build decentralised technology-led agency teams, rooted in collaboration with clients from the ground up. Maker Lab’s cross-functional teams of multidisciplinary specialists are embedded into client teams across digital marketing competencies — from measurement & analytics to content production. Role Summary: Maker Lab is supporting a technology client to create a partner learning and certification program for their media agency partners, to make more informed media buying decisions. As a Programme Development Manager, you will design, produce, and launch a complete learning curriculum and certification program. Your work will help media agency partners understand, engage, and master our client’s platform.

Requirements

BA/BS degree or equivalent experience
6+ years’ experience in external-facing e-learning, instructional design, or certification programs.
Strong hands-on experience with SCORM/xAPI publishing and content production tools (Articulate Storyline/Rise, Adobe Captivate, or equivalent).
Skilled in multimedia production: video, animations, and interactive elements.
Experience in platforms like Articulate360, Tiled, Sizmek or internal content distribution platforms
Knowledgeable in LMS reporting and analytics, including tracking learning progress and assessment results.
Experienced in accessibility compliance (WCAG AA or equivalent).
Highly organised, detail-oriented, and able to manage multiple deadlines.
Strong written and verbal communication skills for handover documentation and admin training.
Exceptional verbal and written English communication and presentation skills.

Nice To Haves

Huge plus if you have experience in/with media agencies.

Responsibilities

Lead Curriculum & Learning Design
Own the full learning journey: plan modules, duration, learning outcomes, and the sequence of content.
Create assessment blueprints: design exam structure, passing criteria, and recertification guidance.
Write storyboards and narration scripts for all modules before production.
Produce Engaging E-Learning Content
Develop ~7 hours of interactive e-learning content, including videos, animations, interactive modules, and job aids.
Build a ~1-hour certification exam with an item bank and psychometric guidance for scoring and reliability.
Ensure all content is accessible, including captions, transcripts, alt text, and accessibility checks.
Deploy and Manage Content on Platforms
Publish SCORM/xAPI packages and deliver all source files (Articulate Storyline/Rise, Adobe Captivate, or equivalent).
Coordinate with internal and platform teams to make content LMS-ready.
Train client admins to manage, update, and maintain content and assessment banks.
Perform QA checks and produce quality and accessibility reports.
Track and Report Learning Data
Define what data should be tracked in SCORM/xAPI: completions, attempts, scores, time-on-module, and role metadata.
Deliver sample reports and CSV/API-ready data extracts for analytics teams.