Program Worker - Brighter Beginnings

ELMO•Grafton, MA

About The Position

Social Futures is seeking a Program Worker for FCS Brighter Beginnings, a collaborative initiative between the Department of Communities and Justice and the Department of Education. Building on the Family Connect and Support program, Brighter Beginnings provides early, practical support to families with children aged 0–5 years through engagement with early childhood education and care services, including preschools and childcare centres. The Program Worker works alongside families, children and young people using a person-centred, evidence-based approach that promotes self-determination. Through client-led goal planning and connections to culturally appropriate supports and services, the role aims to improve the social and emotional wellbeing of children and families. The role is currently funded until 31 December 2027.

Requirements

Ability to support customers to access services in a timely and appropriate manner and provide relevant information to customers, families, carers and community partners.
Ability to develop meaningful and respectful relationships and communicate sensitively and effectively with Aboriginal and Torres Strait Islander peoples and communities.
Ability to provide person-centred, strengths-based and culturally responsive supports and brief interventions in line with the Social Futures Practice Framework and the National Strategic Framework for Aboriginal and Torres Strait Islander Peoples’ Mental Health and Social and Emotional Wellbeing.
Ability to collect and maintain accurate data using relevant information systems for commissioning and outcome-based reporting.
Ability to recommend customer expenditure in line with brokerage guidelines and complete work in accordance with relevant policies, procedures and quality improvement requirements.
Ability to comply with quality, safety, risk and mandatory reporting requirements.
Willingness to participate in supervision, case reviews and case audits.

Nice To Haves

Prior experience in a school network is highly desired.

Responsibilities

Connect with families through Department of Education-funded preschools and childcare centres.
Provide flexible, tailored assistance, including advice, resources and referrals to support services.
Deliver information sessions and activities that support a connected service system and make it easier for families to seek help.
Support customers to access services in a timely and appropriate way, providing relevant information to customers, families, carers and community partners.
Build meaningful, respectful relationships and communicate sensitively and effectively with Aboriginal and Torres Strait Islander peoples and communities.
Provide high-quality, person-centred, strengths-based and culturally responsive supports and brief interventions.
Collect data and ensure its integrity using relevant information systems to meet commissioning and outcome-based reporting requirements.
Recommend customer expenditure in accordance with brokerage guidelines.
Complete customer work in line with relevant policies, procedures and quality improvement requirements.
Follow procedures for reporting quality, safety and risk issues, and provide regular reports as required.
Participate in supervision activities, including case reviews and case audits.
Meet mandatory reporting requirements in accordance with legislation and policy.
Participate in team and branch business planning, provide feedback on program enhancements and identify opportunities to improve services and delivery.