Program Technician

City of Citrus Heights•Police Department, CA

8d•Onsite

About The Position

The Citrus Heights Police Department is hiring one Program Technician to provide proactive, community-oriented services and practical recommendations to the community and business community. The role coordinates community events and public outreach initiatives, develops public-facing crime prevention content, and collaborates with residents, businesses, schools, community organizations, and internal partners. The successful candidate communicates effectively with diverse audiences, manages outreach and social media communications in accordance with established policies, identifies opportunities for positive engagement, and delivers responsive, professional service while fostering community partnerships. Experience with Crime Prevention Through Environmental Design (CPTED) assessments, crime prevention strategies, or neighborhood problem-solving initiatives is highly desirable. Under general supervision, the Program Technician performs advanced technical, administrative, and program coordination duties. The position provides paraprofessional support involving analysis and application of policies and regulations; independently coordinates program components; assists with sensitive administrative, budgetary, contractual, and reporting activities; and serves as a technical resource to staff, stakeholders, and the public. Duties may vary by assignment. When assigned to the Problem Oriented Policing Unit, the technician plans and coordinates department-sponsored community events, manages department social media accounts and creates public safety and community content, conducts CPTED assessments with community members, and supports crime prevention and public education initiatives. The position is fully in-office; remote and hybrid work are not available. The Police Department offers alternate schedules, including 9/80 and 4/10. A valid California driver’s license and proof of automobile liability insurance may be required depending on assignment.

Requirements

Three years of increasingly responsible administrative, technical, or program support experience comparable to a Program Assistant in a municipal or public agency environment, or an equivalent combination of experience and training.
Completion of the twelfth grade or equivalent, supplemented by college-level coursework in public administration, business administration, communications, criminal justice, or a related field.
Knowledge of applicable laws, regulations, codes, ordinances, and City policies relevant to assigned responsibilities.
Knowledge of administrative and technical program support, research, data analysis, and report preparation.
Knowledge of budget monitoring, basic accounting, and financial tracking.
Knowledge of data collection, records management, and information systems.
Knowledge of business correspondence and technical and analytical report writing.
Knowledge of customer service principles and techniques for working with the public, contractors, vendors, and staff.
Knowledge of modern office procedures and equipment, including computer hardware and word processing, spreadsheet, database, social media, and reporting applications.
Knowledge of English usage, spelling, grammar, punctuation, and basic mathematical and statistical concepts.
Ability to perform advanced administrative and technical work accurately, with attention to detail and minimal supervision.
Ability to research, analyze, interpret, and present information clearly and meaningfully.
Ability to interpret and apply laws, regulations, policies, and procedures and make sound recommendations.
Ability to organize work independently, set priorities, manage multiple assignments, and meet critical deadlines.
Ability to prepare clear, concise, professional correspondence, reports, and technical documents.
Ability to coordinate programs and work effectively with departments, agencies, and diverse community stakeholders.
Ability to provide technical guidance and training to staff and program participants.
Ability to communicate effectively orally and in writing with diverse individuals and groups.
Ability to exercise tact, discretion, and sound judgment when handling sensitive or confidential information.
Ability to establish and maintain effective working relationships.
Ability to use modern computer systems and software, including social media platforms, at an intermediate to advanced level.

Nice To Haves

An Associate’s degree is desirable.
For police positions, preferable experience includes community outreach, event coordination, or public communications.
Experience conducting CPTED assessments, implementing crime prevention strategies, or coordinating neighborhood problem-solving initiatives is highly desirable.
A valid California driver’s license and proof of automobile liability insurance may be required depending on assignment.

Responsibilities

Coordinate, administer, and monitor assigned programs and ensure compliance with applicable laws, regulations, ordinances, and City policies.
Perform advanced administrative and technical work, including reviewing documents for completeness, accuracy, and compliance.
Research, collect, compile, analyze, and interpret data; prepare technical, analytical, statistical, and after-action reports and recommendations.
Assist with studies, special projects, program evaluations, and process improvements; develop procedures, tracking tools, and reporting systems.
Respond to complex inquiries and correspondence from the public, vendors, contractors, agencies, community partners, and City staff; explain program requirements and policies.
Coordinate meetings, committees, task forces, and events; prepare agendas and materials, attend meetings, and follow up on action items.
Assist with program budgets, track expenditures, reconcile accounts, prepare budget reports, and identify discrepancies or trends.
Review and process contracts, claims, grants, invoices, and other fiscal or administrative documents; coordinate issue resolution with Finance and other departments.
Maintain and improve program, outreach, event, and (for police positions) CPTED records and data systems, ensuring accuracy, confidentiality, and compliance with retention requirements.
Serve as a technical resource and liaison; coordinate activities with City departments, outside agencies, and community partners.
Assist with software systems, databases, and technology solutions supporting program operations, including community programs and social media management.
Provide training, guidance, and technical assistance to support staff, temporary employees, program participants, and volunteers as assigned.
Represent the City and Department at community meetings, workshops, and events; present information and facilitate discussions when professional staff are absent.
Maintain confidentiality of sensitive program, contract, partnership, personnel, or investigative information.
For the Problem Oriented Policing Unit, plan and execute department-sponsored events such as Red Ribbon Week and National Night Out, coordinating with the Police Activities League Coordinator, department personnel, and the Economic Development and Community Engagement Department.
Manage and update department social media accounts under department policies; create and distribute public safety and community content, promote positive officer-community interactions, and monitor feedback for trends or concerns.
Conduct CPTED assessments with residents, neighborhood associations, schools, businesses, and community organizations, identifying environmental improvements that may enhance public safety.
Strengthen community relationships and represent the department at outreach events and meetings; support crime prevention and public education initiatives.
Perform related duties as assigned.