Program Technician III

State of Vermont • Burlington, VT

5d • Onsite

About The Position

The Vermont Department of Health’s Burlington District Office is hiring a Program Technician III to provide administrative support to the Special Supplemental Nutrition Program for Women, Infants, and Children (WIC). The position supports an interdisciplinary public health team working to improve the health and well-being of communities in Chittenden County and helps ensure participants receive timely and accurate program services. It is a full-time, in-person role and is not eligible for remote work.

The position is based in a fast-paced, customer-focused office. Daily work involves frequent phone calls and walk-in interactions, managing multiple digital systems, moving between tasks, and responding to regular interruptions while maintaining accuracy and professionalism. The role requires strict adherence to federal and state regulations, HIPAA confidentiality requirements, and WIC program guidelines. Duties are performed predominantly in an office setting; private means of travel should be available for occasional travel when appropriate. Some evening and weekend duty may be necessary.

The Department describes its mission as promoting the physical, mental, and social well-being of people in Vermont by advancing equity, protecting against disease and injury, and preparing for health emergencies. Its values include equity, collaboration, inclusion, harmony, and data-informed work.

Requirements

• Two or more years of full-time college coursework or an associate degree or higher, and at least three years of experience above a technical level in program administration; OR a high school diploma or equivalent and at least four years of such experience; OR at least two years of experience as a Vermont State Program Technician II.
• Ability to stay organized and flexible while handling multiple tasks, frequent interruptions, and multiple digital systems.
• Ability to maintain attention to detail and remain calm and professional in busy or stressful situations.
• Ability to comply with applicable federal and state regulations, HIPAA confidentiality requirements, and WIC program guidelines.
• Private means of travel should be available for occasional travel when appropriate.

Responsibilities

• Provide administrative support to WIC staff and participants, coordinating activities that support access to program benefits.
• Perform office management tasks, including ordering supplies, managing shared email and fax, sending mail, maintaining records, and photocopying.
• Assist with onboarding new district office staff.
• Serve as the district office’s first point of contact by phone, email, and in person for families, vendors, community partners, and staff.
• Coordinate telephonic and in-person language interpretation as part of culturally sensitive and inclusive service.
• Collaborate with team members to ensure accurate, timely, and participant-centered services.
• Follow federal and state regulations, HIPAA confidentiality requirements, and WIC program guidelines.

Benefits

• 80% State-paid medical premium and a dental plan at no cost for employees and their families.
• 12 paid holidays each year and a generous leave plan.
• State Paid Family and Medical Leave Insurance (FMLI).
• State defined benefit pension plan and deferred compensation 457(b) plan.
• Tuition reimbursement.
• Flexible spending healthcare and childcare reimbursement accounts.
• Low-cost group life insurance.
• Incentive-based wellness program.
• Eligibility as a qualified employer for the Public Service Student Loan Forgiveness Program.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED