Program Technician II - Interim
About The Position
The Department of Vermont Health Access (DVHA)'s Clinical Operations Unit (COU) is seeking an interim team member to support clerical and paraprofessional work. This role will help support the processing of medical and dental prior authorization requests into multiple systems to support a medical necessity determination by clinical staff. This process includes data entry and data abstraction. Other administrative tasks performed will be responding to faxes, emails, phone calls, form development, and capturing meeting minutes. DVHA's mission is to improve Vermonter's health and well-being by providing access to high-quality, cost-effective health care. The department commits to executing its responsibilities and priorities while adhering to three core values: Transparency, Integrity and Service. DVHA supports a hybrid work environment. Upon hire, employees work with their supervisor to create a schedule that aligns with the business needs of the unit.
Requirements
- Two years or more of full-time college coursework OR an associate's degree or higher AND two (2) years or more of experience at or above a technical level in program administration (such as administering components of a licensing and certification program, or records management).
- High School diploma or equivalent AND three (3) years or more of experience at or above a technical level in program administration (such as administering components of a licensing and certification program, or records management).
- One (1) year or more of experience as a Program Technician I with the State of Vermont.
- Must pass any level of background investigation applicable to the position.
- Adaptable and able to work within tight time limits and under considerable stress.
Nice To Haves
- Two years or more of full-time college coursework OR an associate's degree or higher AND two (2) years or more of experience of administrative work in an office setting, such as complex data entry and data retrieval from multiple systems, customer service, triaging phone calls, taking minutes, and scheduling meetings.
- Effective written and oral communication.
- Microsoft knowledge.
Responsibilities
- Processing of medical and dental prior authorization requests into multiple systems.
- Data entry and data abstraction.
- Responding to faxes, emails, and phone calls.
- Form development.
- Capturing meeting minutes.
Benefits
- 12 paid state holidays
- Robust benefits package
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
