Interim Program Manager, Housing Placement (87879)

HomeFirst•San Jose, CA

2d•$103,744 - $103,744•Onsite

About The Position

Established in 1980, HomeFirst™ is a nonprofit organization passionately working to end homelessness. We serve the Bay Area community through low-barrier programming and systems leadership – meeting each person where they are by offering support and resources that address immediate and long-term housing needs. With nearly 45 years of experience, we view housing as a fundamental human right and understand that solving homelessness requires a collaborative effort. The goal of HomeFirst’s Housing Placement Department is to end and prevent homelessness for at-risk households in the County of Santa Clara, California. We achieve this goal by providing a milieu of services including rental subsidies, housing location services, landlord mediation, and other supports to program participants. The Interim Housing Placement Manager is accountable for performance toward housing outcome metrics addressing the length of time participants experience homelessness while in program, recidivism, and cumulative program exits into permanent housing, among others. This role is further responsible for modeling the values and principles of HomeFirst within the agency and broader community.

Requirements

Bachelor’s degree in Social Work or related field human services field preferred; Bachelor’s may be substituted by 2 years’ relevant work experience.
Minimum of 1 year demonstrated leadership experience.
Experience serving people at risk of losing their housing or currently homeless preferred.
Valid CA Driver License and ability to be added Company Insurance as an Authorized Driver to Drive company Fleet Vehicles
Reliable transportation

Nice To Haves

Bilingual, bicultural preferred

Responsibilities

Ensure effective service delivery as measured by achievement of program targets.
Oversee that all documentation for the program is conducted appropriately within agency, licensing, contract, and program guidelines.
Adhere to task completion deadlines.
Independently manage the day-to-day operations of assigned programs through supervision of all assigned staff, including: Assist Housing Specialists in maintaining a case load.
Monitor and evaluate staff performance to ensure compliance with all expectations and standards of practice.
Provide recruitment, hiring, and training of program staff.
Work with staff to maintain thorough, accurate records of Housing Specialist activities
Organize the work of the program and delegate responsibility to staff members, as appropriate.
Assess the follow-up of Housing Specialists as they work with program participants to develop and implement a housing plan, and/or provide other support to help them achieve their income and housing goals.
Lead regularly scheduled team meetings to support program operation, including client case conferencing
Communicate and collaborate effectively with contract monitors and partners.
Ensure service integration with Santa Clara County’s CoC, U.S. Department of Veterans Affairs, Homelessness Prevention, and other relevant systems.
Advocate on behalf of program participants as needed.
Participate in program design and development, including the upkeep of operations manuals, as needed.
Attend all job-related meetings, including program staff meetings and agency or system-wide meetings.
Participate in opportunities for learning and skill maintenance/development, including internal and external training and workshops.
Maintain professional relations and conduct.
Utilize supervision appropriately, maintaining open lines of communication and providing updates on individuals.
Be available after hours for support during crisis situations, as needed.
Assist with other duties assigned.