Program Technician 2

Oregon Health & Science University•Portland, OR

3d•Onsite

About The Position

The Program Technician 2 works within Supply Chain and Logistics, based at the Supply Chain and Logistics Warehouse. The role supports the back-order substitution inventory program across warehouse and healthcare environments, including the South Waterfront and Marquam Hill locations. It develops and maintains inventory procedures, analyzes operational data, coordinates issue resolution, and manages projects intended to improve inventory integrity, availability, and distribution performance. The position coordinates substitute-item procurement and availability, stocking, and stock-level maintenance. It monitors program performance using key performance indicators and other measures, addresses discrepancies and expired substitute products, and works with logistics staff to adjust PAR levels and item assortments based on utilization. The role also maintains reporting tools and collaborates with warehouse, inventory, nursing, and other staff to evaluate performance and implement improvements. The schedule is Monday through Friday. The work environment is typically an office with a warehouse, with occasional travel between campus locations and occasional meetings in the hospital.

Requirements

Five years of experience with responsibility for program or project monitoring and coordination, including program evaluation responsibility.
A bachelor’s degree in Business Administration, Management, Public Administration, or a directly related field may substitute for two years of the required experience.
Complete the AHRMM Inventory Management Module within six months.
Valid driver’s license with an acceptable driving history.
Thorough understanding of inventory management techniques, including optimization in low-unit-of-measure environments.
Ability to apply analytical methods to problem solving, strategic planning, and operational analysis.
Interpersonal, communication, collaboration, negotiation, delegation, and cross-functional coordination skills.
Experience and knowledge in materials inventory management, distribution, and inventory optimization.
Demonstrated inventory reduction and cost-avoidance strategies.
Proficiency with Microsoft Office, especially Excel for data analysis and reporting; proficiency with spreadsheet tools and database systems.
Knowledge of OHSU supply procedures and systems, including Oracle, HOME, PAR stocking, and department requests.
Knowledge of inventory control and management, and ability to analyze supply requirements and establish PAR levels and reorder points.
Strong analytical and problem-solving ability, customer-service skills, professionalism, communication, and follow-through.
Ability to use tact and diplomacy to maintain effective working relationships.
Organizational skills and ability to coordinate multiple projects, anticipate timelines, and meet deadlines.
Ability to work independently and as part of a team, and collaborate to resolve problems.
Ability to use MS Word, MS Project, MS Excel, Smartsheet, Polaris, and SQL.

Nice To Haves

Bachelor’s degree in business, Supply Chain Management, or a related field, or an equivalent combination of training, education, and experience.
Hospital experience, medical-supply familiarity, and knowledge of medical terminology.
Proficiency with Microsoft Office.
Working knowledge of hospital materials-management distribution systems.
Knowledge of OHSU systems and medical terminology.
Certificate in Project Management.
APICS certification.

Responsibilities

Create, implement, and maintain process and procedure manuals for inventory systems.
Analyze policies and procedures to identify operational strengths and opportunities for improvement.
Compile and analyze internal and distributor reports to investigate stockouts, compliance declines, and fill-rate declines, and develop forecasted product requirements.
Coordinate resolution of systems-compliance issues with nursing management and stockout and fill-rate issues with warehouse management.
Maximize inventory use so transaction volume is reduced to the most efficient level.
Research potential substitute items and present them to the Clinical Sub Huddle for feedback and to mitigate negative effects on patient care.
Develop, implement, and monitor the warehouse substitute inventory program using available data.
Coordinate substitute-program activities, including procurement and availability of substitute items, subsequent stocking by the Supply Automation Team, and stock-level maintenance with the warehouse Demand Planner.
Set long-range objectives and short-term operational goals for the substitute program.
Use KPIs and other metrics to measure performance and drive improvements in inventory and distribution functions.
Monitor consistent program use and discrepancies, and coordinate resolution of issues affecting inventory integrity.
Develop and monitor a process for expired substitute products in the Logistics Warehouse.
Work with logistics support staff to adjust stock PAR levels, add or delete items based on utilization, and reorganize stock as needed.
Compile statistical data on warehouse restocking, back-ordered items, and identified substitute items to measure success and support management decisions.
Design and develop program-related forms and participate in program planning, operational, or review meetings.
Maintain spreadsheets, graphs, and databases to measure warehouse and primary distributor performance in back-order and substitution processes.
Meet with warehouse and inventory managers and staff to evaluate reports and develop improvement plans.
Manage projects related to the back-order substitution inventory environment, ensuring initiatives have clear plans, attainable goals, and expectations.
Drive the implementation and completion of inventory projects.
Perform other duties as assigned.

Benefits

Healthcare coverage for full-time employees at 100% and dependent coverage at 88%.
$50,000 term life insurance provided at no cost to the employee.
Two pension plans to choose from.
Vacation of up to 200 hours per year, depending on length of service.
Sick leave of up to 96 hours per year.
Nine paid holidays per year.
Tri-Met and C-Tran discounts.
Employee Assistance Program.
Childcare service discounts.
Tuition reimbursement.
Employee discounts to local and national businesses.