Program Technician 1

Oregon Health & Science University•Portland, OR

About The Position

The OHSU Knight Cancer Institute is a pioneer in personalized cancer treatment and research, led by Dr. Brian Druker, whose development of Gleevec transformed Chronic Myeloid Leukemia from a fatal disease to a manageable one and proved that targeted therapies can work. The institute focuses on precision oncology, the early detection, prevention, and treatment of cancer, and creating a welcoming and supportive environment for its caregivers, researchers, and support personnel. Knight affiliates subscribe to three guiding principles: we are bold, we are supportive, and we work as a connected team in our fight to end cancer as we know it. We’d love for you to join us! This Program Technician 1, which will be internally referred to as CTMS Specialist, provides technical support for the development, maintenance, and quality control of clinical trial calendars and budgets within the OnCore Clinical Trial Management System (CTMS). This role ensures accurate system configuration aligned with study protocols, Medicare Coverage Analyses, and institutional policies, supporting compliant billing and efficient clinical trial operations. The CTMS Specialist serves as a technical resource to clinical research teams by building and maintaining study calendars and budgets within OnCore and ensuring alignment with billing designations and study requirements. This role supports both pre-award study startup and post-award amendments, helping to reduce errors, improve data quality, and minimize downstream rework. The position also contributes to standardization of CTMS processes by developing training materials, supporting policy and procedure documentation, and identifying opportunities for process improvement across oncology clinical research operations.

Requirements

Three years of experience administering or coordinating parts or subsets of a project or program.
A Bachelor’s degree in Business Administration, Management, Public Administration, or a field directly related to the position will substitute for two years of the required experience.
Experience with clinical trial management systems (e.g., OnCore)
Experience interpreting clinical trial protocols and translating into operational workflows
Experience developing training materials and delivering process-based training
Familiarity with clinical research operations and study startup processes
Knowledge of clinical research billing concepts, including Medicare Coverage Analysis
Strong attention to detail and ability to manage complex data accurately
Ability to prioritize multiple tasks at one time
Excellent communication, analytical and organizational skills: both written and verbal
Ability to work independently and as part of a team while being collaborative in resolving problems
Intermediate skills with Microsoft Office (Excel, Outlook, Access, Word, and PowerPoint) on Window OS
Must have demonstrated excellent customer service skills both on the phone and in person
Must possess energy and drive to coordinate multiple projects simultaneously
Ability to use tact and diplomacy to maintain effective working relationships

Nice To Haves

Experience with oncology clinical research in an academic medical center
Demonstrated experience driving process improvement or operational transformation initiatives

Responsibilities

Provides technical support for the development, maintenance, and quality control of clinical trial calendars and budgets within the OnCore Clinical Trial Management System (CTMS).
Ensures accurate system configuration aligned with study protocols, Medicare Coverage Analyses, and institutional policies, supporting compliant billing and efficient clinical trial operations.
Serves as a technical resource to clinical research teams by building and maintaining study calendars and budgets within OnCore and ensuring alignment with billing designations and study requirements.
Supports both pre-award study startup and post-award amendments, helping to reduce errors, improve data quality, and minimize downstream rework.
Contributes to standardization of CTMS processes by developing training materials, supporting policy and procedure documentation, and identifying opportunities for process improvement across oncology clinical research operations.