Program Systems Manager

Community Housing Network•Troy, MI

1d•Hybrid

About The Position

Community Housing Network is committed to strengthening communities by connecting people to housing resources. This role offers the opportunity to play a key part in implementing systems that improve services and outcomes for the people we serve. Community Housing Network seeks a Program Systems Manager to lead implementation and ongoing management of a new CRM and case management system for program operations. This role serves as the primary owner of program systems, partnering with staff and leadership to support implementation, continuous improvement, daily functionality, data processes, reporting, and cross-program coordination.

Requirements

Bachelor’s degree in a related field required
3 to 5 years of experience in systems, data, program coordination, or related work
Experience with CRM or case management systems
Strong organizational, problem-solving, and communication skills
Ability to work across teams and manage multiple priorities
Commitment to confidentiality, integrity, and adherence to organizational values.
Adhere to agency policies and procedures.
Demonstrate exceptional communication and organizational skills.
Maintain a positive and respectful attitude.
Demonstrate flexible and efficient time management and ability to prioritize workload.
Consistently report to work on time and prepared to perform duties of position.
Proactively and effectively communicate the knowledge gained from education/trainings/conferences to others in the organization through the use of presentations, emails, and conversations.
Execute all duties within the framework of Housing First and trauma-informed care principles.
Prioritize cultural understanding, respect, resilience, adaptability, conflict resolution, and resourcefulness.
Upholds organizations core values of integrity, inclusion, innovation, passion and vision within our organization and the people we serve.
Have a strong work ethic that equally prioritizes the needs of participants and the needs of the organization.
Display effective leadership skills to gain and maintain credibility, trust, and respect of all employees.

Responsibilities

Lead implementation and ongoing management of program CRM and case management system
Gather staff feedback and coordinate system improvements and enhancements
Support data integrity, reporting, and system workflows
Assist with transition from existing data systems
Support program coordination, including dashboards and reporting processes
Identify opportunities to streamline and improve program operations