Program Support Technician

Virginia Information Technologies Agency•Newport News, VA

1d•Onsite

About The Position

The Virginia Department of Health (VDH) is dedicated to protecting and promoting the health of Virginians. The VDH is made up of a statewide Central Office in Richmond and 32 local health districts. These entities work together to promote healthy lifestyle choices that can combat chronic disease, educate the public about emergency preparedness and threats to their health, and track disease outbreaks in Virginia. As part of the Virginia Department of Health, the Hampton, and Peninsula Health Districts (HPHD) are two health districts serving the residents of Hampton, Newport News, Poquoson, Williamsburg, and the Counties of James City, and Yorktown. The Hampton and Peninsula Health Districts are focused on four key pillars to create a sustainable and engaged workforce: Workforce Development and Training, Culture and Climate, Community Engagement and Partnerships, and Communication and Openness. Through these pillars, we aim to achieve our mission of becoming the healthiest districts in the state and better serve our communities. Apply and join the Virginia Department of Health's efforts to become the healthiest state in the nation. The Virginia Department of Health offers 12 paid holidays, medical, dental, vision and life insurance, retirement plans (including 401a Cash Match and 457 Deferred Compensation Plan) as well as sick, family/personal, and annual leave. Looking to helping our Environmental Health team serve the public one interaction at a time? If so, then the Peninsula Health Department is searching for you to fill one of our Program Support Technician roles! We are currently seeking Program Support Technicians to be the first point of contact for the Environmental Health Division in our Newport News, Hampton and Williamsburg Offices. The program support technicians will provide professional and courteous service to our walk-in customers and responding to the public's inquiries over the phone. The program support technician will also provide administrative support to the Environmental Health team by accepting applications and processing payments for permits; accurately and efficiently entering Division data into the Environmental Health Database and other Microsoft Office programs, while accurately filing and maintaining environmental health records including permits and inspection records. Additional duties may include vital records and cashier functions. Independently performs technical office tasks in support of a single program area regularly requiring application of policy and procedures. Characteristic activities: Serves as contact and information resource for one or more programs; serves as lead worker to direct, advise and train others; designs and directs workflow processes; research and process claims; collects data and prepares reports on program activities. May provide performance input regarding staff to appropriate supervisor.

Requirements

Knowledge of office procedures, computer and software technology, use of policies & procedures and customer service
Strong interpersonal and communication skills, orally and written
Strong organizational skills and experience with software applications and Microsoft Office products (i.e. WORD, EXCEL, and database entry) and general office equipment (copier, fax, calculator)
Ability and experience with setting up and maintaining files & manuals
Ability to maintain confidentiality
Ability to follow and apply established procedures and applicable policies

Nice To Haves

Knowledge of administrative duties in Environmental Health programs
Basic accounting and invoicing skills
Experience working in the Environmental Health Database (EHD)
Current Virginia Notary Certification

Responsibilities

Serves as contact and information resource for one or more programs
Serves as lead worker to direct, advise and train others
Designs and directs workflow processes
Research and process claims
Collects data and prepares reports on program activities
May provide performance input regarding staff to appropriate supervisor
Accepting applications and processing payments for permits
Accurately and efficiently entering Division data into the Environmental Health Database and other Microsoft Office programs
Accurately filing and maintaining environmental health records including permits and inspection records
Vital records and cashier functions