Program Support Technician
About The Position
The Department of Medical Assistance Services (DMAS) is excited to offer a competitive opportunity to serve as the Program Support Technician in the Program Operations Division. Job responsibilities will include, but are not limited to: Provide Operational and Administrative Support to the Member Services Unit by assisting with duties associated with monitoring and managing the provider appeals process. This position would support the appeals unit by drafting appeals summaries and conducting research to resolve provider appeal requests. This position would also conduct outreach as needed to provider groups to provide education on the claims and billing process. The business needs for this position have in office requirements to include but are not limited to in-person meetings and trainings. The position you are applying for is an Hourly/Wage position. Hourly (wage) employees may not work more than an average of 29 hours a week and cannot exceed 1500 hours during their employment year. This position does not include health insurance, retirement or leave. Located in beautiful Central Virginia, the Richmond area puts you just 2 hours from the Blue Ridge Mountains, Virginia Beach and Washington DC. To learn more about the Richmond, VA area visit: https://www.virginia.org/ The Department of Medical Assistance Services (DMAS) is working to improve the health and well-being of Virginians through access to high quality health care coverage. DMAS wants talented individuals who can align their experience with the mission of the agency and its core values – service, collaboration, trust, problem solving and adaptability. At the Department of Medical Assistance Services (DMAS) we encourage and promote that you Come as you are | Become who you want to be | That is our promise.
Requirements
- Experience with drafting appeals summaries and entering them info the appeals system.
- Experience utilizing a automated system that allows uploading and tracking provider appeals summaries.
- Experience of office practices and procedures.
- Experience with providing preparing and providing statistical reports and excel spreadsheets.
- Experience utilizing computer software, including database administration.
- Knowledge/Experience interpretation and application of federal, state laws/regulations.
- Experience in meeting deadlines.
- Experience with internal/external stakeholders.
Responsibilities
- Provide Operational and Administrative Support to the Member Services Unit by assisting with duties associated with monitoring and managing the provider appeals process.
- Support the appeals unit by drafting appeals summaries and conducting research to resolve provider appeal requests.
- Conduct outreach as needed to provider groups to provide education on the claims and billing process.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
