About The Position

The Program Support Technician provides direct Human Resources program support to staff, including timekeeping, employee relations, recruitment, benefits programs, and other HR areas as needed. The position oversees and administers the Short Term Disability (STD) program, monitors related cases, and monitors compliance with the Family and Medical Leave Act (FMLA) and Parental Leave requirements. The role assists with all facets of semi-monthly payroll, creates DOC-3 forms, sends packets to the payroll office at headquarters, and enters transactions into Cardinal and PageUp. The technician also prepares employment packets for new hires and interview packets.

Requirements

  • Considerable recent experience providing customer and administrative support in a professional office setting, including composing letters and memos, word processing, data entry, filing, and related duties.
  • Recent experience using office equipment such as computers, printers, copiers, fax machines, and multi-line communication systems.
  • Demonstrated skill using Microsoft Word and Excel for office support requirements.
  • Ability to organize work, meet deadlines, and complete tasks in a timely manner.
  • Communication skills to answer questions and disseminate or explain information to customers, employees, and others.
  • Ability to perform mathematical calculations and work with numerical data.
  • Ability to set up and maintain automated and manual filing systems.
  • Ability to maintain and update inventory.

Nice To Haves

  • Post-secondary courses in office administration or secretarial science, certification in office administration, or equivalent training or experience in a related field.
  • Administrative experience in a criminal justice, court, or law office setting.
  • Skill entering data into an automated database other than Microsoft Office.

Responsibilities

  • Provide direct HR program support to staff for timekeeping, employee relations, recruitment, benefits, and other HR areas as required.
  • Oversee and administer the Short Term Disability (STD) program and monitor each case.
  • Monitor Family and Medical Leave Act (FMLA) and Parental Leave compliance.
  • Assist with all facets of semi-monthly payroll.
  • Create DOC-3 forms and send packets to the payroll office at headquarters.
  • Enter transactions into Cardinal and PageUp.
  • Create employment packets for new hires.
  • Create interview packets.
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