Program Support Technician

DHRM•Hanover, VA

7d•Hybrid

About The Position

Join the Virginia Department of Health efforts in becoming the healthiest state in the nation. VDH, Chickahominy Health District has the perfect employment opportunity just for you! The Chickahominy Health District is a 4-county district of health departments covering Hanover, Goochland, New Kent and Charles City. The District serves the citizens of these localities preventing illness, promoting healthy lifestyles, and protecting the environment. As part of VDH, this position is a full-time state position with benefits including health insurance and retirement. We are currently seeking an administrative Program Support Technician with a home base in Hanover County who will be responsible for providing professional and courteous service to our walk-in customers and responding to the public's inquiries over the phone. The Program Support Tech serves as contact and information resource for the admin and clinical teams; serves as lead worker to direct, advise and train others; designs and directs workflow processes; researches and processes claims; collects data and prepares reports on program activities. May provide performance input regarding staff to appropriate supervisor. This position will be responsible for traveling and working as necessary within reason, throughout the 4-county district, based on business need. A valid State Driver's license is required to operate a state vehicle or if operating a personal vehicle while conducting business on behalf of the agency. Required travel within the district with an agency vehicle when available or a personal vehicle (mileage reimbursement eligible) may be required.

Requirements

Knowledge of office procedures, computer and software technology, use of policies & procedures and customer service
Strong interpersonal and communication skills, orally and written
Strong organizational skills and experience with software applications and Microsoft Office products (i.e. WORD, EXCEL, and database entry) and general office equipment (copier, fax, calculator)
Ability and experience with setting up and maintaining files & manuals
Ability to maintain confidentiality
Ability to follow and apply established procedures and applicable policies
A valid State Driver's license

Nice To Haves

Virginia Notary Commission
Experience with Virginia State Policies and Procedures
Experience with Web F&A Application

Responsibilities

Providing professional and courteous service to walk-in customers
Responding to the public's inquiries over the phone
Serving as contact and information resource for admin and clinical teams
Serving as lead worker to direct, advise and train others
Designing and directing workflow processes
Researching and processing claims
Collecting data and preparing reports on program activities
Providing performance input regarding staff to appropriate supervisor
Traveling and working as necessary throughout the 4-county district, based on business need