Program Support Staff - Shelter Breakfast

New Horizons Ministries • Seattle, WA

7d • Onsite

About The Position

We are looking for reliable, safe, patient, and resourceful Part-time Program Support Staff to provide direct service support to young adults (age 18-25) experiencing homelessness. This role involves working Monday-Friday mornings from 8:00 am to 12:00 pm, providing crucial support during the transition from the overnight shelter shift.

Requirements

• Min 1 year experience working with young adults in social services setting
• Demonstrated experience with teamwork, and a willingness to engage in collaborative problem solving
• Proficient within the PC environment including Word, Excel, and Outlook

Nice To Haves

• Experience working with overnight/shelter/residential programs
• Understanding of Trauma Informed Care
• Proficiency in using HMIS/Bitfocus
• Knowledge of community resources available to young adults

Responsibilities

• Debrief with shelter staff at start of shift
• Oversee chores, laundry, shower access, and lockers
• Complete communication logs, notes, and reports
• Ensure safety for young adults and staff – provide presence, reassurance, and support to clients
• Enforce program expectations throughout the shift, de-escalate conflicts, and respond to emergencies according to policies/protocols.
• Close shelter, exit guests, and ensure space is clean
• Enter and manage data and enrollments in HMIS
• Conduct program intakes and make referrals as needed
• Ensure timely communication (in person and by email, text, and or/phone) with team members, and director as needed
• Stay up to date with new policies, procedures, equipment, and systems
• Support the overall goals and mission of the Shelter Program, Direct Service Team and Organization

Benefits

• 25 Paid Time Off (PTO) days per year - prorated depending on start date
• Nine (9) paid holidays each year - New Year's Day, Martin Luther King Day, Memorial Day, Juneteenth, US Independence Day, Labor Day, Thanksgiving Day, Christmas Eve and Christmas Day
• 403(b) retirement plan
• Employee Assistance Program
• Commuter Program

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed