Program Support Specialist - Adult Education

Georgia Department of Revenue•Lawrenceville, GA

21h•Onsite

About The Position

This full-time, benefited, FLSA non-exempt position in Gwinnett Technical College’s Adult Education Division provides comprehensive clerical, data and records management, and student services support to help deliver adult education programs effectively. The Specialist maintains confidential student records, supports instructors and staff, coordinates program logistics, and contributes to a high-performance, student-centered environment. The position reports to the Director of Adult Education and is based at the Lawrenceville campus, with occasional work at the Alpharetta North-Fulton Campus. It operates in a professional office and educational environment and involves regular interaction with students, faculty, staff, and community partners. The role requires discretion when handling sensitive information, strong organization and attention to detail, and the ability to manage multiple priorities independently and collaboratively in a diverse and inclusive environment. The targeted salary is commensurate with education and experience and will not exceed $43,160 per year.

Requirements

Associate’s degree in a course of study related to the occupational field and three years of related work experience; experience may substitute for the degree on a year-for-year basis.
Ability to handle sensitive and confidential information with discretion.
Strong organizational skills, attention to detail, and ability to manage multiple tasks and priorities.
Ability to work independently and as part of a team in a diverse and inclusive environment.

Nice To Haves

Associate degree or higher in Business Administration, Office Administration, Management, Accounting, or a related field.
Two or more years of experience in office support, front desk reception, or an educational setting.
Experience with Adult Education programs, WIOA, or community-based organizations.
Demonstrated computer skills, including proficiency in Microsoft Word and Excel.
Typing speed of at least 50 WPM with strong accuracy.
Ability to prioritize tasks, organize workload, and multitask effectively.
Strong oral and written communication skills.
Ability to work independently with minimal supervision.
Commitment to working effectively within a culturally diverse population.
Advanced proficiency in Microsoft Office Suite, including Word and Excel.
Experience with specialized data management systems such as GALIS or LACES.
Strong data entry, reporting, and file management skills with high attention to detail.
Ability to manage tasks from multiple supervisors and prioritize effectively.
Student services experience in professional or educational environments.
Bilingual ability is highly desirable.
Professional, dependable, and collaborative work style.

Responsibilities

Provide program and operational support (30% of time).
Manage data and records (25% of time).
Provide student services and stakeholder communication (15% of time).
Provide operational support (15% of time).
Contribute to the team and organization (15% of time).
Perform other duties as assigned in fulfillment of the needs, philosophy, and purpose of Gwinnett Technical College.