Adult Education Support Specialist

NWTC•Green Bay, WI

5d•Onsite

About The Position

The Adult Education Support Specialist provides high-level customer service and operational support for Northeast Wisconsin Technical College’s English Language Learner (ELL) and GED®/HSED programs. The role assists students with program paperwork, registration, course enrollment, testing, technology questions, and connections to internal and community resources. It serves as the primary contact for program information and supports smooth student onboarding in collaboration with staff, leadership, instructors, and college sites throughout the district. The specialist collects, reviews, analyzes, and reports attendance, enrollment, test-score, student-goal, persistence, and completion data for college, state, and federal reporting. The position also maintains program documentation and supports policy and process improvements, trains part-time Adult Education support staff, and administers TABE and TABE CLAS-E assessments to inform course placement. The position is based in Green Bay, requires travel 1–2 times per month, and has a 37.5-hour weekly schedule with specified daily hours and flexibility to work other hours as necessary. The pay rate is $23.33 per hour.

Requirements

Associate degree in a business-related field, or an equivalent combination of education and work experience.
Three years of related experience, or an equivalent combination of education and work experience.
Microsoft Office Suite skills.
Valid driver’s license and ability to be insured under the district’s standard insurance policy terms.

Nice To Haves

Bilingual in English and Spanish.

Responsibilities

Greet internal and external customers in person, by phone, and by email, and connect them with appropriate services.
Use translation tools to communicate with students who are not native English speakers.
Connect students facing personal or academic challenges with internal and community resources.
Serve as the primary resource and first contact for GED®/HSED and ELL programs and processes.
Coordinate with staff, leadership, and NWTC sites to share information and support seamless student onboarding.
Notify departments, instructors, and students about class schedules and changes, cancellations, instructor absences, and classroom changes.
Create and send email and text campaigns to enrolled students each term, and prepare class schedule documents for faculty and students.
Guide students through registration and enrollment, explain admission requirements and timelines, and maintain accurate student data.
Collect, process, and analyze GED®/HSED and ELL attendance data; create student accounts; process enrollments; and enter attendance and test scores in the Client reporting system.
Create, maintain, and report student goal attainment, team action-plan items, Client reporting, persistence, and completion data.
Help instructors and students resolve technology issues, including login, multi-factor authentication, learning-management-system navigation, and password resets.
Develop and maintain documentation for ELA/HSE/CPB processes and training procedures.
Assist in designing, developing, and implementing Adult Education policies and procedures, and participate in project teams as needed.
Administer, grade, and interpret TABE and TABE CLAS-E tests to advise students and support appropriate course placement.
Work collaboratively with the Adult Education Navigator.
Onboard and train part-time Adult Education support staff.