Program Support Specialist

FedWriters, Inc. • McLean, IL

7d • Onsite

About The Position

Join our team as a Program Support Specialist and support the Federal Highway Administration's Turner-Fairbank Highway Research Center (TFHRC) by keeping records, schedules, and daily operations running smoothly. You will serve as a first point of contact for staff and visitors, coordinate meetings and travel logistics, and help support special events and facility tours, ensuring reliable, professional program support for a nationally recognized research center. FWI is expanding rapidly and has been recognized as a 2024 and 2025 Top Workplace by the Washington Post, offering excellent growth opportunities in a collaborative environment. Position is contingent upon contract award.

Requirements

• High school diploma or GED.
• 1–2 years of relevant office administration or customer-service experience.
• Working knowledge of Microsoft Office (Word, PowerPoint, Excel, Outlook) and Google Workspace; comfortable learning new systems for time tracking, records, and data entry.
• Good written and oral communication skills; strong organizational skills.
• Comfortable serving as a front-desk/phone point of contact.
• Must be willing to undergo a federal background investigation (SF-85P and fingerprinting) and obtain a facility ID badge.

Nice To Haves

• Prior experience supporting a federal research facility or transportation agency.
• Experience with inventory/property tracking or fleet coordination.
• Experience supporting event or conference logistics.

Responsibilities

• Serve as the primary point of contact for office support, delivering responsive, professional customer service to staff and visitors.
• Coordinate meetings, prepare presentation materials, and track follow-up actions.
• Provide documentation support: timekeeping, data entry, database maintenance, and file management.
• Prepare, submit, and monitor procurement requests and closeout memos.
• Arrange staff travel, including hotel, rental car, and flight bookings, travel authorizations, and vouchers.
• Support special events and facility tours, including the annual TRB/FHWA meeting — tracking attendees, coordinating logistics, and staffing onsite as needed.
• Conduct routine inventory checks on government property (laptops, monitors, printers, etc.) and report findings.

Benefits

• Health Insurance
• Dental Insurance
• Vision Insurance
• Long-term and Short-term Disability Insurance
• Life Insurance
• 401(k) Plan
• Holiday Pay
• Paid Time Off

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED