Program Support Specialist VBP

Zel Technologies • Virginia Beach, VA

3d • Hybrid

About The Position

The City of Virginia Beach is seeking a detail‑oriented and highly organized Program Support Specialist to provide administrative, analytical, and coordination support for city programs, projects, and initiatives. This role supports program managers, project teams, and department leadership by ensuring smooth operations, accurate documentation, effective communication, and timely execution of program activities. The ideal candidate excels at multitasking, thrives in a collaborative environment, and is committed to supporting public‑service outcomes through strong program coordination and administrative excellence.

Requirements

• Must be a US citizen.
• Bachelor’s degree in Public Administration, Business Administration, Project Management, or related field OR 4 or more years of relevant experience in lieu of a degree.
• 2–4+ years of experience in program support, project coordination, administrative support, or related roles.
• Strong organizational, communication, and multitasking skills.
• Proficiency with Microsoft Office tools (Word, Excel, PowerPoint, Outlook) and collaboration platforms.
• Ability to work effectively with diverse stakeholders in a fast‑paced environment.
• Strong attention to detail and commitment to accuracy.
• Successful background and drug screening check.

Nice To Haves

• Experience working in local government or public‑sector environments.
• Familiarity with project management methodologies (Agile, Waterfall, hybrid).
• Experience with project management tools (MS Project, SharePoint, Teams, or similar).
• Certifications such as CAPM, PMP, or Project+ are a plus.
• Experience supporting technology, operational, or community‑focused programs.

Responsibilities

• Provide day‑to‑day administrative and operational support for program managers and project teams.
• Coordinate meetings, prepare agendas, document minutes, and track action items.
• Maintain program calendars, schedules, and communication channels.
• Assist with procurement activities, vendor coordination, and contract documentation.
• Prepare program reports, presentations, dashboards, and status updates for leadership and stakeholders.
• Maintain accurate and organized program documentation, including project plans, logs, and records.
• Support data collection, analysis, and reporting to measure program performance and outcomes.
• Monitor project timelines, deliverables, and milestones to ensure alignment with program goals.
• Track risks, issues, and dependencies, escalating concerns to program managers as needed.
• Assist with resource coordination, budget tracking, and administrative compliance.
• Serve as a central point of contact for program inquiries, updates, and coordination needs.
• Facilitate communication between city departments, vendors, and community stakeholders.
• Support outreach efforts, training sessions, and public‑facing program activities.
• Identify opportunities to streamline workflows, improve documentation, and enhance program efficiency.
• Support the development of standard operating procedures, templates, and process guides.
• Assist with change‑management activities related to new systems, processes, or program initiatives.

Benefits

• Medical, Dental and Vision Insurance
• 401k immediate vesting with company match
• Flexible Spending Accounts
• Health Savings Account with company contributions
• Employee Assistance Program (EAP)
• Bonuses for performance
• Voluntary life/accidental death & dismemberment
• Educational assistance and special training programs
• Voluntary benefits (accidental, critical illness, whole life)
• Group life insurance (Company paid)
• Short-term and Long-term Disability Insurance (Company paid)
• Paid Time Off (PTO), Holiday Leave, Jury Duty, and Military Leave
• Health and fitness reimbursement
• Referral bonuses
• Employee discounts on various services and products

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level