Program Support Specialist

MDI-Hired Hands • Cohasset, MN

3d • Onsite

About The Position

The Program Support Specialist provides operational, administrative, and compliance support to the Employment Services team. This position plays a key role in strengthening internal processes, improving communication, and supporting consistent, high-quality services for persons served.

Requirements

• Alignment with 245D, CARF, and DHS requirements
• Proficiency in MNITS functions, including service agreements and Rate Management Sheets
• Knowledge of DHS updates and regulatory changes
• Experience with Pavillio attendance and outcomes tracking
• Ability to track program data and generate reports
• Experience assisting in preparation for audits, reviews, and accreditation activities
• Experience supporting onboarding and ongoing training for direct support staff
• Ability to conduct and track staff competency evaluations
• Skills in providing coaching and support to staff
• Experience drafting internal and external communications
• Ability to coordinate between departments
• Resourcefulness in providing process clarification and guidance
• Professional and respectful communication and coaching style

Responsibilities

• Coordinate transportation logistics for persons served and staff
• Manage and communicate schedule changes across services and teams
• Support community employment check-ins and coaching efforts
• Provide day-to-day operational support to Employment Services staff
• Maintain audit-ready files in alignment with 245D, CARF, and DHS requirements
• Monitor and track licensing incidents, ensuring timely and accurate reporting
• Oversee MNITS functions, including service agreements and Rate Management Sheets
• Stay current on DHS updates and ensure internal processes reflect regulatory changes
• Manage Pavillio attendance and outcomes tracking
• Track program data and generate reports to support decision-making and compliance
• Assist in preparation for audits, reviews, and accreditation activities
• Support onboarding and ongoing training for direct support staff
• Conduct and track staff competency evaluations
• Provide coaching and support to staff to promote best practices and person-centered approaches
• Draft internal and external Employment Services communications
• Support coordination between Employment Services, Operations, and HR teams
• Serve as a resource to staff for process clarification and guidance
• Support and coach staff in a professional and respectful manner
• Other duties as assigned

Benefits

• Generous paid time off policy
• Tuition reimbursement
• Medical
• Dental
• Vision
• Employer Paid Life Insurance
• Supplemental Life Insurance
• Accident Care Insurance
• Critical Illness Insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed