Program Support Specialist

Home Assist Health•Phoenix, AZ

14h•Onsite

About The Position

Program Support Specialist at Home Assist Health plays a vital role in our ability to guarantee new and continuous quality care to our members. Program Support Specialists are responsible for providing administrative support to the Program Department through processing referrals, supporting the scheduling function for private pay members and auditing Electronic Visit Verification systems. Program Support Specialists take calls from members and caregivers, and ensure their needs, questions, or concerns are addressed appropriately and in a timely fashion. Program Support Specialists require high-level communication skills, computer skills, customer service skills and ability to function independently. The position requires the ability to maintain professional composure under stressful situations, including the emotional reactivity of case managers, members and direct care workers.

Requirements

High School Diploma or GED required
High-level written and verbal communication, time management and organizational skills.
High-level customer service skills.
Microsoft office (Outlook, Word and Excel).
Strong computer skills, including troubleshooting.
Must maintain a valid Arizona Driver’s License, reliable insured transportation, and meet Home Assist Health Approved Driver requirements. This includes maintaining current automobile insurance meeting minimum liability coverage standards, providing a current Motor Vehicle Record (MVR) upon hire and annually, and maintaining an acceptable driving record in accordance with company policy. Employees must be approved prior to driving for business purposes.
Must be at least 18 years of age.
AHCCCS Direct Care Worker Training or current AZBN CNA/LNA.
Current CPR and First Aid Certification.
Must have DPS Level 1 Fingerprint Clearance (or be able to obtain one within 90 days hire).
Must pass Criminal Background if applying for DPS Level 1 Fingerprint Clearance Card.
Must pass Central Registry Check.
Must pass APS Registry Check.
Must sign notarized Criminal History Affidavit at new hire and every 3 years.
Annual proof of TB Clearance.
Administrative/ clerical experience (staffing, scheduling or payroll a plus).
Caregiving experience (3 months minimum), preferred.

Nice To Haves

Bilingual a plus.

Responsibilities

Act as a positive representative of Home Assist Health and upholds the company's mission, vision and purpose.
Receive referrals from multiple sources (calls, emails and faxes) and enters into EMR system in a timely fashion.
Assign referrals to Member Support Supervisors based on zip code or primary language spoken.
Assist in and document staffing referrals, re-staffing and urgent call offs in cooperation with the Member Support Supervisors/On-call Supervisor.
Assist in auditing Electronic Visit Verification systems, resolving issues in a timely manner.
Documenting all information in electronic systems, verifying communication notes.
Assist in Electronic Visit Verification customer service issues, such as but not limited to signing up for and into the appropriate site for time tracking, password set up/resetting, and troubleshooting system issues.
Assist in answering incoming calls.
Staff referrals and relief caregivers according to service plan and utilize scheduling software.
Provide direct caregiving to members during business hours as emergency backup.
Maintain confidentiality regarding all personal client information.
Assist Program Managers with special projects as needed.