C2C Program Support Specialist

Goodwill Easterseals Miami Valley•Dayton, OH

19h•Onsite

About The Position

The Program Support Specialist is a 30-hour-per-week full-time position at Crayons to Classrooms (C2C), an initiative of Goodwill Easterseals Miami Valley. This role is responsible for maintaining all store operations during teacher shopping events, serving as a secondary point of contact for teachers and school personnel, and managing store volunteers during these events. Goodwill Easterseals Miami Valley is a large employer dedicated to empowering individuals with disadvantages and disabilities to improve their quality of life, offering various programs and services to the community.

Requirements

Maintain a valid driver's license and a driving record acceptable to Goodwill's liability insurance provider.
Ability to pass a criminal background check and random drug screens.
Strong organizational and planning skills.
Effective interpersonal skills and customer relations.
Knowledge of customer service including handling customer complaints and resolving disputes.
Written and verbal communications skills.
Demonstrated proficiency in Microsoft Office, specifically Excel, Word and Outlook.
Technology skills related to spreadsheet development, data analysis, and technical presentations.
Comfortable working with Google Drive.
Ability to learn quickly and take initiative with limited direction.
Three to five years' experience in the business or education field is highly desirable.
Additional three to five years’ experience in not-for-profit management or a community service setting.
Three to five years’ experience commensurate with job responsibilities.

Nice To Haves

A BA or BS in a related field, including marketing, retail management, education, or business administration, is preferred.
Database experience a plus.

Responsibilities

Participates in monthly staff meetings convened by the Executive Director.
Successful interaction with the Director of Programs, Director of Operations/Assistant Operations Manager, Volunteer Coordinator and Program Coordinator.
Participates in an annual performance development plan to review progress in the position as required by the Executive Director.
Prepare the store for shopping events, including printing shopping forms, printing teacher homework, setting up the sound system, and keeping the store presentable for shopping.
Oversee teacher shopping hours during designated shopping hours on Monday, Wednesday, and Thursday evenings until approximately 6:30 PM, and 1-2 Saturday mornings a month (Aug-Nov, Jan-May).
Advise store volunteers during shopping as needed, along with the volunteer coordinator.
Provide on-site assistance during shopping to ensure a smooth and efficient shopping experience for teachers, answering questions and addressing any issues that arise.
Manage conflicts and scheduling issues for teachers when they arise during shopping.
Assist the operations team with capacity planning activities, including analysis of shopping trends to identify space for new products.
Support the volunteer coordinator in training, managing, and supporting new and returning store volunteers.
Contribute to C2C’s monthly report card, utilizing AppleBase as well as Microsoft Excel and Word.
Monitor and analyze teacher shopping trip data to determine significant shopping trends and to improve the quality of merchandise in C2C store.
Collaborate with the operations team to maintain an attractive shopping environment in the store, which includes but is not limited to signage, displays, and overall general appearance.
Provide input for a monthly C2C or teacher newsletter regarding updates on teacher shopping, new products, and other store information.
Work with the Director of Programs and Operations Manager to ensure shopping and distribution goals are met.
Provide support for other activities, as needed.